Ivet Mata
Oxnard,CA
Summary
Detail-oriented receptionist with strong organizational skills and a commitment to operational efficiency. Experienced in managing patient check-ins, scheduling appointments, and maintaining accurate electronic health records, contributing to improved patient satisfaction and streamlined office workflows. Always looking forward to new learning skills and abilities.
Overview
9
9
years of professional experience
Work History
Receptionist
Community Vision Optometric Center
Oxnard
02.2024 - Current
- Managed patient check-in and appointment scheduling efficiently to enhance office workflow.
- Updated patient information in electronic health record system, ensuring accuracy for future appointments.
- Improved patient experience by efficiently scheduling appointments and managing follow-up communications.
- Provided customer service while collecting co-payments and handling billing inquiries from patients.
- Enhanced patient satisfaction by addressing inquiries and concerns both in-person and via phone.
- Maintained a well-organized reception area, creating a welcoming environment for patients and visitors.
- Handled confidential patient information with discretion, adhering to HIPAA guidelines at all times.
- Maintained a clean and organized workspace, ensuring that all equipment was properly sanitized between uses.
- Ensured quality patient care by assisting optometrist with pre-testing, diagnostic testing, and contact lens fittings.
- Facilitated effective communication between optometrist and patients, explaining treatment plans and procedures clearly.
- Provided support during contact lens insertion/removal trainings for new wearers, ensuring proper technique was followed for optimal results.
- Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
Receptionist
Employers Depot
Ventura
05.2023 - 11.2023
- Enter high volume data entry
- Answer multiple phone calls, scan call to then transfer to proper department
- Greet applicants and assist with applications
- Schedule job interviews
- Maintain applicant files
- Review timecards for any discrepancies
- Assist staffing coordinators
- Conduct drug screening
- Use Outlook, Excel, Microsoft Word, Tempworks
Team Lead/Packing Supervisor
Meissner Industrial
Oxnard
04.2017 - 04.2022
- Instruct and guide personnel with job duties of the day
- Maintain records for product in stock
- Led team in achieving operational efficiency through streamlined workflows and process improvements.
- Worked different stations to provide optimal coverage and meet production goals.
- Coached team members in techniques necessary to complete job tasks.
Education
High School Diploma -
Oxnard Adult School
OxnardSkills
- Bilingual
- Organization skills
- Time management
- Telephone skills
- Schedule management
- Data entry
- Verbal and written communication
- Customer and client relations
- Appointment scheduling
- Clerical support
Timeline
Receptionist
Community Vision Optometric Center
02.2024 - Current
Receptionist
Employers Depot
05.2023 - 11.2023
Team Lead/Packing Supervisor
Meissner Industrial
04.2017 - 04.2022
High School Diploma -
Oxnard Adult School