Ivet Takhmazyan
GLENDALE,CA
Summary
Accomplished Loan Processor with a proven track record at Broadway Mortgage Corporation, adept in credit analysis and problem-solving, significantly enhancing customer satisfaction. Leveraged professionalism and multitasking abilities across real estate and healthcare sectors, ensuring compliance and efficiency. Demonstrates a strong ability to manage time, process documents, and foster client relationships, driving repeat business and referrals.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Loan Processor
Broadway Mortgage Corporation
03.2018 - 08.2024
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
- Developed and maintained relationships with customers and loan officers to establish smooth loan process.
- Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
Real Estate Agent, Assistant,
Discover Realty Inc.
10.2010 - 07.2024
- Maintained client database accurately using CRM software systems allowing efficient tracking of leads and follow-ups resulting in better customer relations management strategies implementation.
- Maintained a strong knowledge of current real estate laws and regulations ensuring compliance within the agency''s practice.
- Developed strong relationships with clients through attentive customer service, leading to repeat business and referrals.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted clients in home staging and overall preparation for real estate.
- Prepared and maintained accurate property listings, sales contracts and closing documents.
Medical Records Clerk II
Verdugo Hills Hospital
06.1995 - 02.2001
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Supported medical staff by providing organized and accurate medical records.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Reviewed charts and flagged incomplete or inaccurate information.
- Trained new clerks on proper record handling and documentation procedures to maintain quality standards.
Education
Bachelor of Science - Political Science in Public Administration
Cal State L.A.
Los Angeles, CA06-2004
Skills
- Credit analysis
- Documentation
- Processing procedures
- Credit and collections
- Application preparation
- Processing documents
- Reviewing financial paperwork
- Problem-solving abilities
- Multitasking Abilities
- Computer Literacy
- Professionalism
- Time management abilities
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of staff members.
- Documented and resolved issues with Banks and Agents.
Certification
Real Estate Salesperson License
Languages
English
Native or Bilingual
Armenian
Full Professional
Timeline
Loan Processor
Broadway Mortgage Corporation
03.2018 - 08.2024
Real Estate Agent, Assistant,
Discover Realty Inc.
10.2010 - 07.2024
Medical Records Clerk II
Verdugo Hills Hospital
06.1995 - 02.2001
Bachelor of Science - Political Science in Public Administration
Cal State L.A.
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