Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Ivet Takhmazyan

GLENDALE,CA

Summary

Accomplished Loan Processor with a proven track record at Broadway Mortgage Corporation, adept in credit analysis and problem-solving, significantly enhancing customer satisfaction. Leveraged professionalism and multitasking abilities across real estate and healthcare sectors, ensuring compliance and efficiency. Demonstrates a strong ability to manage time, process documents, and foster client relationships, driving repeat business and referrals.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Loan Processor

Broadway Mortgage Corporation
03.2018 - 08.2024
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
  • Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Prepared documents for underwriting by verifying client income, credit reports, and other information.
  • Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
  • Developed and maintained relationships with customers and loan officers to establish smooth loan process.
  • Analyzed credit reports to determine eligibility of applicants and capacity for loan products.

Real Estate Agent, Assistant,

Discover Realty Inc.
10.2010 - 07.2024
  • Maintained client database accurately using CRM software systems allowing efficient tracking of leads and follow-ups resulting in better customer relations management strategies implementation.
  • Maintained a strong knowledge of current real estate laws and regulations ensuring compliance within the agency''s practice.
  • Developed strong relationships with clients through attentive customer service, leading to repeat business and referrals.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted clients in home staging and overall preparation for real estate.
  • Prepared and maintained accurate property listings, sales contracts and closing documents.

Medical Records Clerk II

Verdugo Hills Hospital
06.1995 - 02.2001
  • Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Supported medical staff by providing organized and accurate medical records.
  • Uploaded physician progress notes, history, and physicals into electronic medical records.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Trained new clerks on proper record handling and documentation procedures to maintain quality standards.

Education

Bachelor of Science - Political Science in Public Administration

Cal State L.A.
Los Angeles, CA
06-2004

Skills

  • Credit analysis
  • Documentation
  • Processing procedures
  • Credit and collections
  • Application preparation
  • Processing documents
  • Reviewing financial paperwork
  • Problem-solving abilities
  • Multitasking Abilities
  • Computer Literacy
  • Professionalism
  • Time management abilities

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of staff members.
  • Documented and resolved issues with Banks and Agents.

Certification

Real Estate Salesperson License

Languages

English
Native or Bilingual
Armenian
Full Professional

Timeline

Loan Processor

Broadway Mortgage Corporation
03.2018 - 08.2024

Real Estate Agent, Assistant,

Discover Realty Inc.
10.2010 - 07.2024

Medical Records Clerk II

Verdugo Hills Hospital
06.1995 - 02.2001

Real Estate Salesperson License

Bachelor of Science - Political Science in Public Administration

Cal State L.A.
Ivet Takhmazyan