Ivett Gamiz
San Bernardino,CA
Summary
Dependable professional with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Housekeeping Manager
Family Business
Lake Arrowhead, California
08.2017 - 06.2023
- Supervised daily housekeeping operations and managed team schedules for efficiency.
- Trained new staff on cleaning protocols and safety procedures for optimal performance.
- Inspected facilities regularly to ensure cleanliness and compliance with standards.
- Coordinated inventory management of cleaning supplies and equipment for operations.
Crew Member
McDonald's Restaurant
Lake Arrowhead
05.2018 - 11.2019
- Provided excellent customer service by taking orders and addressing customer inquiries.
- Maintained cleanliness of workstations and dining areas to ensure hygiene standards.
- Collaborated with team members to ensure smooth restaurant operations during peak hours.
- Handled cash transactions accurately while operating the cash register system.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Interacted pleasantly with guests to deliver quality customer service.
- Resolved customer complaints in a professional manner.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Education
Bachelor of Arts - Sociology/Liberal Studies
University of California, Riverside
Riverside, CA 09.2019 - 06.2023
Skills
- Inventory management
- Staff training
- Cleaning protocols
- Quality inspections
- Customer relationship management
- Cash handling
- Time management
- Effective communication
- Conflict resolution
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Bachelor of Arts - Sociology/Liberal Studies
University of California, Riverside
09.2019 - 06.2023
Crew Member
McDonald's Restaurant
05.2018 - 11.2019
Housekeeping Manager
Family Business
08.2017 - 06.2023