Ivette Banguela
Hialeah,FL
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Jet Set Miami Rentals. Skilled in employee management and conflict resolution, adept at maintaining high service standards and operational efficiency. Demonstrated ability to improve team performance and achieve significant results in fast-paced environments. Professional in retail management with in-depth experience in floor operations and customer service excellence. Known for optimizing inventory processes and ensuring high standards in store presentation. Focuses on team collaboration and adaptability, ensuring reliable and results-driven performance. Skilled in leadership, staff training, and problem-solving.
Overview
9
9
years of professional experience
Work History
Floor Manager
Jet Set Miami Rentals
03.2017 - 07.2024
- Managed store inventory and stock levels to maintain availability of products.
- Managed team of 14 employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Performed closing procedures 6-10 times weekly by balancing cash drawers and reconciling credit card transactions.
Insurance Agent
Estrella Insurance
05.2015 - 02.2017
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
Education
No Degree - English
Miami Dade College
Hialeah, FL01.1995
Skills
- Employee Management
- Customer Relations
- Policy Enforcement
- POS Systems
- Store maintenance
- Operations Management
- Employee Relations
- Conflict Resolution
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Floor Manager
Jet Set Miami Rentals
03.2017 - 07.2024
Insurance Agent
Estrella Insurance
05.2015 - 02.2017
No Degree - English
Miami Dade College
Similar Profiles
Skye SlonickiSkye Slonicki
Sales Associate and Apprentice at Jet Set TattoosSales Associate and Apprentice at Jet Set Tattoos
VICTORIA FITCHVICTORIA FITCH
Corporate Flight Attendant at Jet Set Aircraft, Gary WachsnerCorporate Flight Attendant at Jet Set Aircraft, Gary Wachsner
Eden AdamecEden Adamec
Kennel Attendant/Shift Manager at Beaches Jet Set PetsKennel Attendant/Shift Manager at Beaches Jet Set Pets