Ivette Brooke
Warsaw,Indiana
Summary
Results-driven Shift Leader with strong skills in team leadership and safety protocols. Successfully managed daily operations to optimize staff performance, resolve customer complaints, and enforce health standards, contributing to improved overall dining experiences.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Manager/Shift Leader
Culvers
Warsaw, Indiana
09.2022 - Current
- Supervised team members to deliver efficient service during peak hours, contributing to improved customer satisfaction.
- Trained new staff on customer service best practices and operational procedures.
- Managed inventory levels to reduce waste and ensure consistent stock availability, supporting operational efficiency.
- Resolved customer complaints promptly, leading to enhanced overall dining experience and customer loyalty.
- Enforced health and safety standards to maintain a clean work environment.
- Executed detailed opening procedures to prepare the establishment for daily operations., closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
Kitchen
RUA LLC
Warsaw, Indiana
06.2022 - 11.2022
- Earned recognition from management for exceptional customer service.
- Streamlined processes and optimized performance using various software and tools.
- Collaborated with cross-functional teams to align project objectives and enhance outcomes.
Education
High School Diploma -
Babbling Brooke Academy
Warsaw, IN06-2025
Skills
- Team collaboration
- Operational efficiency
- Effective communication
- Quality assurance
- Leadership skills
- Safety protocols
- Time management
- Decision-making
Certification
- ServSafe
Timeline
Manager/Shift Leader
Culvers
09.2022 - Current
Kitchen
RUA LLC
06.2022 - 11.2022
High School Diploma -
Babbling Brooke Academy