Ivette Brooke
Warsaw,IN
Summary
Manager/Shift Leader with 4 years of experience in the restaurant industry leading team members and maintaining smooth daily operations. Strong focus on time management, safety protocols, quality assurance, and guest satisfaction. Various skills learned as well as a reliable work ethic are transferable qualities possessed to contribute to team success in a new role with new learning opportunities.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Manager/Shift Leader
Culver's
Warsaw, IN
09.2022 - 09.2026
- Performed various work duties and managed many work areas at Culver's Restaurant including the drive-thru, counter, dining room, set station and kitchen.
- Completed thorough opening and closing functions to maintain operational standards.
- Coached, mentored, trained and managed team members on guest service and restaurant procedures to improve their job performance and ensure efficient, accurate and friendly service for customer satisfaction.
- Delegated tasks to team members, setting priorities and goals.
- Inspected and maintained order accuracy.
- Greeted guests, guided and processed their orders, met needs and wants and resolved concerns with consistent Culver's hospitality leading to customer loyalty.
- Inspected regularly for and maintained cleanliness, organization and stock of work areas.
- Maintained efficiency and quality standards.
- Earned recognition from management for exceptional work performance and guest service.
Kitchen Staff/Dishwasher
Rua LLC
Warsaw, IN
06.2022 - 11.2022
- Performed various work duties as needed at Rua Restaurant primarily for the kitchen.
- Sanitized dishware, cookware, and utensils by hand washing and dishwasher machine.
- Food prepped.
- Assisted with catering event preparations, set up, guest services and clean up.
Education
High School Diploma -
Babbling Brooke Academy
Warsaw, IN06-2025
Skills
- Team Collaboration
- Operational Efficiency
- Effective Communication
- Quality Assurance
- Leadership Skills
- Safety Protocols
- Time Management
- Decision Making
Certification
- ServSafe - Issued 2024 by the National Restaurant Association Educational Foundation
Timeline
Manager/Shift Leader
Culver's
09.2022 - 09.2026
Kitchen Staff/Dishwasher
Rua LLC
06.2022 - 11.2022
High School Diploma -
Babbling Brooke Academy