Ivette Caceres
Los Angeles,CA
Summary
Dynamic operations manager with a proven track record at Bubba Gump Shrimp, enhancing customer satisfaction through effective conflict resolution and strategic planning. Skilled in employee training and inventory management, I successfully improved team productivity and streamlined processes, leading to increased efficiency and repeat business.
Overview
5
5
years of professional experience
Work History
Manager of Operations
Bubba Gump Shrimp
Universal City, CA
01.2020 - Current
- Assisted in daily operational tasks to ensure efficient workflow and productivity.
- Supported team members by learning and applying safety protocols effectively.
- Coordinated scheduling of resources to optimize operations and minimize delays.
- Contributed to inventory management processes by tracking stock levels accurately.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Reduced downtime and improved productivity by maintaining equipment and scheduling regular maintenance checks.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Developed training programs for new employees, ensuring high level of competence and quick adaptation to their roles.
- Enhanced customer experience by refining service delivery processes, leading to repeat business and positive reviews.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Los Angeles City College
Los Angeles, CAEdwards High School
Los Angeles, CA07.2012
Skills
- Decision-making
- Customer service
- Quality assurance
- Strategic planning
- Goal setting
- Data analysis
- Problem-solving
- Time management
- Safety procedures
- Conflict resolution
- Employee training
- Documentation and reporting
- Project management
- Team leadership
Timeline
Manager of Operations
Bubba Gump Shrimp
01.2020 - Current
Los Angeles City College
Edwards High School