Ivette De La Rosa
Orlando
Summary
Experienced healthcare management professional with over 10 years of experience across hospital, urgent care, and home care settings. Skilled in staff leadership, operations management, case management, and compliance. Proven track record of improving patient experience, streamlining processes, and ensuring adherence to healthcare regulations.
Overview
15
15
years of professional experience
Work History
Practice Manager
AdventHealth Centra Care
09.2021 - Current
- Lead center operations including staffing, training, discipline, and performance evaluation.
- Oversee time and attendance, reducing absenteeism and turnover.
- Manage financial aspects including budgets, cost controls, revenue generation, and accounts payable.
- Ensure compliance with patient safety standards, vendor oversight, and operational efficiency.
- Collaborate with patients and staff to maintain quality of care and service delivery.
Operations Manager
Caring Home Care Inc.
06.2018 - 09.2021
- Directed daily operations of coordinators, HR staff, and independent contractors.
- Managed referrals and partnerships with private pay clients and MCO case managers (Humana, Aetna, Staywell, etc.).
- Ensured compliance with federal/state/local healthcare regulations (AHCA, CEMP).
- Led weekly/monthly financial and performance planning with ownership and staff.
Healthcare Manager
Hope Home Care
02.2016 - 06.2018
- Supervised managers and staff across multiple departments.
- Implemented strategies to resolve patient issues and improve care delivery.
- Supported compliance with operating policies, performance metrics, and quality standards.
OR Scheduler
Westchester Medical Center
09.2015 - 02.2016
- Coordinated surgical scheduling for adult and pediatric ORs.
- Assisted with sterile processing, specimen transport, and infection prevention protocols.
Certified Nursing Assistant – CNA
Coney Island Hospital
06.2015 - 09.2015
- Provided direct care to patients recovering from stroke, trauma, and surgery.
- Recorded vital signs and supported recovery and daily living needs.
Case Manager CNA
Sunrise Senior Living
10.2013 - 05.2015
- Delivered patient-centered care, preventing injuries and pressure sores.
- Assisted residents with mobility, diet, and adaptive equipment use.
Home Health Aide
Special Touch Home Care
09.2011 - 04.2015
- Assisted patients with bathing, dressing, feeding, and medication reminders.
Education
Bachelor of Science - Healthcare Administration
Herzing University
12-2027
Associate of Applied Science - Healthcare Administration
Herzing University
04-2026
GED -
State Of New York
06-2009
Skills
- Healthcare Operations & Case Management
- Staff Training, Leadership & Supervision
- Insurance Verification & Medical Terminology
- Budget & Revenue Oversight
- Patient Experience & Safety Standards
- Microsoft Office Suite & Healthcare Software (HHA Exchange, MatrixCare, Sandata, Epic)
Languages
Spanish
Native or Bilingual
Timeline
Practice Manager
AdventHealth Centra Care
09.2021 - Current
Operations Manager
Caring Home Care Inc.
06.2018 - 09.2021
Healthcare Manager
Hope Home Care
02.2016 - 06.2018
OR Scheduler
Westchester Medical Center
09.2015 - 02.2016
Certified Nursing Assistant – CNA
Coney Island Hospital
06.2015 - 09.2015
Case Manager CNA
Sunrise Senior Living
10.2013 - 05.2015
Home Health Aide
Special Touch Home Care
09.2011 - 04.2015
Bachelor of Science - Healthcare Administration
Herzing University
Associate of Applied Science - Healthcare Administration
Herzing University
GED -
State Of New York