Ivette Gonzalez
San Diego,CA
Summary
Bilingual dispatcher skilled in efficient route planning and logistics management. Known for exceptional customer service and problem-solving abilities in high-pressure environments.
Overview
9
9
years of professional experience
Work History
Dispatcher Coordinator
CFS Transportation
San Diego, CA
12.2023 - Current
- Coordinated daily dispatch operations to ensure timely delivery and effective resource allocation.
- Answer incoming calls from NEMT drivers, pace participants, pace clinics, healthcare facilities, and community members.
- Provide professional and friendly customer service in a fast paced office, in both English and Spanish.
- Confirm, edit and schedule trips for participants going to and from medical appointments.
- Monitor trip progress across an assigned fleet using routine software, including real time driver locations, route status, late runs, and incomplete trips.
- Use routing software to adjust trips, assist callers, and support daily transportation needs.
- Follow company policies and protocols when handling trips, drivers, cancellations, safety concerns, and schedule changes.
- Guide drivers through situations that require dispatch approval, staying calm and supportive under pressure.
- Use computers, phones, and tablets to enter accurate information, respond to inquiries, and document updates.
Shift Manager
Auto Zone
San Diego, CA
01.2017 - 08.2023
- Supervised daily operations, ensuring efficient workflow and adherence to company policies.
- Trained and mentored new team members, fostering skill development and teamwork.
- Implemented inventory management practices to optimize stock levels and reduce discrepancies.
- Resolved customer complaints swiftly, enhancing overall satisfaction and loyalty.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Education
High School Diploma -
San Diego High School
San Diego, CA06-2003
Skills
- Dispatch software
- Efficient route planning
- Incident reporting
- Logistics management
- Bilingual
- Time Management
- Customer Service
- Problem Solver
Languages
Spanish
Native or Bilingual
Timeline
Dispatcher Coordinator
CFS Transportation
12.2023 - Current
Shift Manager
Auto Zone
01.2017 - 08.2023
High School Diploma -
San Diego High School