Ivette Intriago
Boca Raton,FL
Summary
Accomplished Branch Manager with a proven track record at PNC Bank, enhancing sales and customer satisfaction through expert employee development and relationship building. Skilled in sales development and account review, successfully increased annual sales and improved organizational talent. Demonstrates a strong ability to lead teams and exceed goals with strategic planning and effective communication.
Overview
8
8
years of professional experience
Work History
Branch Manager
PNC Bank
04.2022 - Current
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Assistant Branch Manager
Wells Fargo
10.2019 - 04.2022
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
Personal Banker
Wells Fargo
03.2016 - 10.2019
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
Education
La Laica University
Guayaquil, Ecuador02.1994
Skills
- Employee Development
- Sales Development
- Account Review
- Relationship Building
Languages
Spanish
Full Professional
Timeline
Branch Manager
PNC Bank
04.2022 - Current
Assistant Branch Manager
Wells Fargo
10.2019 - 04.2022
Personal Banker
Wells Fargo
03.2016 - 10.2019
La Laica University
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