Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

IVETTE RODRIGUEZ

Jacksonville,FL

Summary


Experienced with managing client accounts and optimizing client satisfaction through tailored solutions. Utilizes comprehensive knowledge of account management practices to foster long-term client relationships. Track record of effective communication and problem-solving in team-oriented setting.

Overview

26
26
years of professional experience

Work History

Account Specialist

All Weather Contractors
11.2021 - Current
  • Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
  • Completed routine and complex account updates to resolve problems.
  • Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
  • Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.

Pro Sales Specialist

Lowe's Home Improvement
02.2018 - 11.2021
  • Implemented an efficient CRM system which streamlined customer data management processes, enabling better tracking of leads and deals progression.
  • Collaborated with cross-functional teams for product launches, leading to increased brand exposure and sales revenue.
  • Utilized modern analytics tools to monitor KPIs regularly; identifying trends and patterns that informed adjustments to sales strategies accordingly.
  • Consistently surpassed individual sales quotas by adopting a proactive, solution-oriented approach in all customer interactions.

Pro Desk Associate

The Home Depot
01.2011 - 01.2018
  • Communicate promotions, tax credit programs, and manage accounts for large corporations and independent contractors.
  • Recommend Home Depot Installation Services and generate leads.
  • Grow the Pro business by focusing on consultative selling.
  • Provide excellent customer service and solve for the needs of their projects such as Volume Pricing Program, Bulk Pricing, Quote Center, Pro Direct Programs and Commercial Credit.

Head Cashier

The Home Depot
02.2000 - 11.2007
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Educated employees on register use, merchandising, and customer service.
  • Assisted customers by answering questions and fulfilling requests.

Customer Service Representative

Aetna
02.2005 - 03.2007
  • Effectively interact with customers handling inquires on claims and benefits.
  • Assist as needed translating claims and customer inquires from Spanish and English.
  • Proactively analyzed multiple issues, identifying trends with groups and reporting to management as needed.
  • Participated in site visits as needed.

Education

High School Diploma -

Dodge Vocational High School
The Bronx, NY
06-1983

Skills

  • Report & Documentations Management
  • Account updating
  • Bilingual English/Spanish with ability to translate
  • Critical Thinking & Problem Solving
  • Processing payments
  • Time management
  • Interpersonal communication
  • Teamwork
  • Account administration
  • Microsoft office proficiency
  • CRM software
  • Documentation skill

Accomplishments

  • Consistently generates additional revenue through skilled sales techniques.
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Increased revenue sales by a million dollars for both 2015 & 2016.
  • Awarded Pro Platinum Badge for excellent customer service & sales.

Languages

Spanish
Native or Bilingual

Timeline

Account Specialist

All Weather Contractors
11.2021 - Current

Pro Sales Specialist

Lowe's Home Improvement
02.2018 - 11.2021

Pro Desk Associate

The Home Depot
01.2011 - 01.2018

Customer Service Representative

Aetna
02.2005 - 03.2007

Head Cashier

The Home Depot
02.2000 - 11.2007

High School Diploma -

Dodge Vocational High School

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