Ivette Guadalupe Robles Perez
Tlaquepaque ,JAL
Summary
Experienced customer Service Supervisor bringing 3 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Collections Specialist bringing over 3 years of experience. Adept at reaching out to account holders by phone, mail and email. Skilled in resolving collection issues, adjusting accounts and correcting discrepancies or short payments.
Overview
3
3
years of professional experience
Work History
Customer Service Supervisor
TCS- Corelogic
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Researched accounts and completed due diligence to resolve collection problems.
Senior Collections Specialist
TCS - CoreLogic
03.2017 - 07.2020
- Used skip tracing and other techniques to locate debtors.
- Negotiated to collect balance in full.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Trained new team members on scripts, company services, and collection strategies.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Education
No Degree - Nutrition
UNAG
Guadalajara, JAl12.2023
Skills
- Handling Escalations
- Team Building and Leadership
- Leading Team Meetings
- Team Development
- Report Generation
- Work Prioritization
- One Call Resolution
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Senior Collections Specialist
TCS - CoreLogic
03.2017 - 07.2020
Customer Service Supervisor
TCS- Corelogic
No Degree - Nutrition
UNAG
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