Ivis Baca
Miami
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Guest Experience
Frost Science
Miami
06.2025 - Current
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
Generalist
Macy's
Miami
06.2022 - 01.2025
- Promoted special offers and discounts to encourage additional purchases.
- Participated in team meetings and training sessions.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
- Handled customer complaints in a professional manner.
- Demonstrated product features to customers.
- Assisted customers with finding the right product for their needs.
- Offered suggestions for additional items that may be of interest to customers.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
Education
High School Diploma -
Dade Prep Academy
Miami, FL06-2022
Skills
- Customer service
- Conflict resolution
- Time management
- Guest experience support
- Team collaboration
- Security guard license
- Effective communication
- Problem solving
- Product knowledge
Timeline
Guest Experience
Frost Science
06.2025 - Current
Generalist
Macy's
06.2022 - 01.2025
High School Diploma -
Dade Prep Academy
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