Ivis Cazallas
Miami,FL
Overview
10
10
years of professional experience
Work History
Assistant Manager
Bath And Body Work
Westland, MI
08.2019 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Created employee schedules to align coverage with forecasted demands.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed strategy to increase sales and drive profits.
Store Manager
Ishoes
Southland Mall
09.2018 - 08.2019
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Assistant Manager
GUESS Factory
Westland, MI
02.2016 - 09.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Reviewed sales and gross profit report to assess company efficiency.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
Carlos Baliño
Habana, Cuba07.2005
Skills
- Strategic Planning
- Customer Service
- Sales Reporting
- Hiring and Training
- Team Motivation
- Training and Development
- Recruiting and Interviewing
- Customer Relationship Management
- Merchandising
- Business Development Understanding
- Sales and Marketing
- Customer Service and Satisfaction
- Retail Operations Management
- Schedule Oversight
- Business Administration
Timeline
Assistant Manager
Bath And Body Work
08.2019 - Current
Store Manager
Ishoes
09.2018 - 08.2019
Assistant Manager
GUESS Factory
02.2016 - 09.2018
Carlos Baliño