Ivon Puerta Martinez

• Address customer inquiries about bills, resolve billing issues, and provide information on payment deadlines and programs.

• Receive, track, and record payments, issuing receipts for transactions.

• Escalate customer complaints.

• Update customer payment information.

• Adjust service offerings based on customer requests.

• Established and initiated customer accounts.

• Assisted customers with processing payments and establish payment plans to bring account current.

• Addressed customer issues promptly.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Collected room deposits, fees, and payments.
• Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
• Run audit report

• Maintained detailed records of customer interactions and transactions, ensuring accurate documentation.
• Identified and resolved discrepancies and errors in customer accounts.