Ivon Rocha
Folsom,CA
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
5
5
years of professional experience
Work History
Restaurant Server
The Mimosa House
12.2024 - Current
- Provided exceptional customer service to enhance dining experience and foster customer loyalty.
- Assisted in menu presentation and communicated daily specials effectively to patrons.
- Maintained cleanliness and organization of dining area, ensuring compliance with health standards.
- Collaborated with kitchen staff to ensure timely delivery of food orders and accurate service.
Restaurant Manager
The Mimosa House
05.2021 - 11.2024
- Managed daily restaurant operations to ensure exceptional guest experiences and service quality.
- Developed and implemented staff training programs, enhancing team performance and service standards.
- Oversaw inventory management processes, optimizing stock levels and reducing waste.
- Analyzed customer feedback to identify areas for service improvement and menu adjustments.
Esthetician
Self Employed Services
01.2025 - Current
- Provided customized skincare consultations to assess client needs and recommend appropriate treatments.
- Performed a variety of esthetic procedures, including facials, waxing, and chemical peels.
- Maintained cleanliness and organization of treatment areas to ensure client safety and comfort.
- Kept up-to-date with industry trends and new products to enhance service offerings.
Education
High School Diploma -
El Dorado High School
Placerville, CASkills
- Detail-oriented
- Guest relations management
- Bar terminology
- Adaptability and flexibility
Timeline
Esthetician
Self Employed Services
01.2025 - Current
Restaurant Server
The Mimosa House
12.2024 - Current
Restaurant Manager
The Mimosa House
05.2021 - 11.2024
High School Diploma -
El Dorado High School