Ivonne Baumann
San Ysidro,CA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
17
17
years of professional experience
Work History
Office Manager
Hofer Corporation
San Diego, CA
03.2022 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for the company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Created, maintained, and updated filing systems for paper and electronic documents.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve the overall performance of personnel.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Quality Assurance Coordinator
Innovative Cold Storage
San Diego, CA
01.2021 - 09.2021
- Collaborated with cross-functional teams to resolve product issues, resulting in fewer returns and complaints.
- Evaluated accuracy of existing quality assurance measurement techniques, implementing improvements to increase efficacy and reduce errors.
- Played a key role in new product launches by conducting thorough risk assessments and failure mode analysis, minimizing potential issues during production rollouts.
- Conducted regular audits to identify areas of improvement, leading to increased customer satisfaction levels.
- Supported the successful completion of external audits by diligently maintaining accurate records and documentation in accordance with regulatory requirements.
- Served as a trusted advisor to senior management on matters related to quality assurance, contributing valuable insights that informed strategic decision-making processes.
- Facilitated open communication channels between departments for sharing best practices related to quality assurance methodologies, driving organizational success as a whole.
System Manager
Innovative Cold Storage
San Diego, CA
06.2018 - 09.2021
- Built strong relationships with internal stakeholders by consistently delivering high-quality service and support on system-related matters.
- Oversaw incident response efforts, proactively addressing issues before they escalated into larger problems.
- Maintained up-to-date knowledge of industry trends and emerging technologies, applying insights to drive continuous improvement initiatives within the organization.
- Provided technical support and guidance to users, fostering a strong customer-centric culture within the organization.
- Led training sessions on new software applications, empowering employees to utilize technology effectively in their daily tasks.
- Managed systems infrastructure, overseeing logistical movement to maintain smooth operations and prevent equipment and skill deficits.
- Wrote and updated technical documentation covering system components.
- Created and maintained policy documentation on troubleshooting systems, detailing best practices and inherent goals.
- Oversaw internal reporting protocols for system malfunction incidents, designing pre-rendered incident report formats to streamline response measures.
Office Supervisor
Innovative Cold Storage
San Diego, CA
06.2007 - 01.2016
- Maintained a clean, organized, and professional office environment to support maximum productivity.
- Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Enhanced staff productivity with consistent performance evaluations and regular feedback.
- Assisted in recruiting top talent by conducting interviews, reviewing resumes, and making hiring recommendations to upper management based on candidate qualifications.
- Evaluated current office procedures, identifying areas for improvement, and implemented necessary changes to optimize workflow efficiency.
- Oversaw the onboarding process for new employees, ensuring proper training was provided for seamless integration into the team.
- Ensured compliance with federal regulations regarding labor laws, taxes, payroll processing while maintaining accurate records.
Education
Certification - Hazard Analysis Critical Control Point (HACCP)
AIB International
Manhattan, KS09.2021
Certification - Warehousing And Inventory Management
Camelot 3PL Software
Charlotte08.2018
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Customer Relations
- Scheduling and calendar management
- Administrative Support
- Document Management
- Excellent multi-tasking ability
- Inventory Control
Timeline
Office Manager
Hofer Corporation
03.2022 - Current
Quality Assurance Coordinator
Innovative Cold Storage
01.2021 - 09.2021
System Manager
Innovative Cold Storage
06.2018 - 09.2021
Office Supervisor
Innovative Cold Storage
06.2007 - 01.2016
Certification - Hazard Analysis Critical Control Point (HACCP)
AIB International
Certification - Warehousing And Inventory Management
Camelot 3PL Software