Ivonne Mondragon
Santa Ana,CA
Summary
Dynamic Funding Specialist at Consumer Portfolio Services with a proven track record of enhancing loan funding efficiency and improving risk assessment accuracy. Skilled in critical thinking and customer service, I streamlined processes and fostered strong vendor relationships, significantly reducing underwriting cycle times while ensuring compliance and accuracy in decision-making.
Overview
20
20
years of professional experience
Work History
Funding Specialist
Consumer Portfolio Services
10.2013 - Current
- Improved loan funding efficiency by streamlining processes and enhancing communication between departments.
- Expedited loan disbursement for satisfied clients with accurate and timely document preparation.
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Made approval and denial recommendations by determining accurate risk levels.
- Conducted regular audits of underwriting files to ensure accuracy, compliance, and consistency in decision-making processes.
- Improved risk assessment accuracy by conducting thorough reviews of loan applications and financial documents.
- Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
- Maintained strong relationships with third-party vendors involved in the application process, ensuring smooth transactions for all parties involved.
- Reduced underwriting cycle times, prioritizing urgent applications and employing effective time management strategies.
SUPERVISOR
CATER TOTS
04.2011 - 10.2013
- Trained new team members on kitchen procedures, safety protocols, and company standards.
- Controlled food costs and managed inventory.
- Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
- Monitored food preparation, production, and plating for quality control.
- Promoted a positive work environment by fostering open communication and resolving conflicts in a timely manner.
- Reduced food waste through effective inventory management and menu planning.
- Reviewed employee performance regularly, providing constructive feedback for improvement opportunities.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Catheter Machine Operatator
Interface
12.2009 - 04.2011
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Retail Sales Associate
TJ Max
01.2006 - 03.2008
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
High School Diploma -
Tustin High School
TustinSkills
- Strong verbal communication
- Teamwork
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
Languages
Spanish
Native or Bilingual
Timeline
Funding Specialist
Consumer Portfolio Services
10.2013 - Current
SUPERVISOR
CATER TOTS
04.2011 - 10.2013
Catheter Machine Operatator
Interface
12.2009 - 04.2011
Retail Sales Associate
TJ Max
01.2006 - 03.2008
High School Diploma -
Tustin High School
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