Ivonne Quiles
Bronx,NY
Summary
Conscientious, highly organized and resourceful professional with a passion for client advocacy and empowerment. Proven track record of integrating care plans across multidisciplinary teams, fostering strong collaboration to achieve optimal patient outcomes. Known for adaptability to changing needs and reliability in delivering excellent service. Possess ten years of supervisory experience and adept at team building with communication and time-management skills
Overview
16
16
years of professional experience
1
1
Certification
Work History
Care Coordinator
Argus Community
08.2023 - Current
- Identify client/patient concerns/barriers to treatment via comprehensive assessment
- Develop detailed plans of care to address client/patient needs and objectives
- Create innovative strategies to overcome challenges in patient engagement.
- Engage in supportive intervention leading to enhanced client/patient and provider collaboration
- Liaison between client/patient, providers and family members.
- Create detailed encounters reflecting care coordination approach to client/patient progression and steps taken to achievement of optimal health.
Educational Instructor
Eckerd Connects Workforce Development
11.2021 - 06.2023
- Delivered dynamic, interactive training sessions on Job Readiness, Financial Literacy, Labor Market and Customer Service to young adults
- Assessed student progress regularly, adjusting lessons and strategies as needed to maximize learning outcomes.
- Supported students in overcoming personal barriers to career advancement ensuring success in program objectives
Care Coordinator
University Consultation & Treatment Center for Mental Hygiene
07.2018 - 11.2021
- Supported clients by planning, coordinating and providing direct implementation of program services
- Linked comprehensive and appropriate services to individuals with mental diagnosis and prior or current substance abuse
- Served as liaison with clinical staff to ensure clarification and continuity of behavioral and medical services
- Monitored and reported behaviors of high-risk clients in court mandated AOT program
Weekday Facilitator
FedCap Services SMART Program
07.2017 - 05.2018
- Facilitated evidence-based workshops for male inmates at Riker's Island, covering life skills, cognitive behavioral therapy, relapse prevention, and soft skills.
- Delivered engaging, clear presentations to diverse groups of incarcerated individuals, ensuring participation and understanding.
- Maintained accurate records of inmate attendance, progress, and service needs to track outcomes and ensure follow-up
- Provided curriculum input for appropriate and inmate-requested materials and content
Trainer/Tenant Education Program Employment Education Services Specialist
Catholic Charities Community Services Home Base III
09.2012 - 02.2017
- Developed bi-lingual curriculum of training cycles, including financial and time-management, professional and soft skills, and tenant rights & responsibilities
- Facilitated English and Spanish on-site workshops offering essential tools and instructions for success
- Administered vocational and career assessment tools to address client’s barriers to employment, housing and life-skills
- Led one-on-one counseling sessions to aide in the effective and consistent application of training tools
- Effected successful client recruitment and retention
Case Manager Supervisor
Volunteers of America NYC
12.2008 - 05.2012
- Monitored and tracked records of daily intakes and discharges for homeless client population
- On-call personnel
- Supervised case management team of five to ensure the facilitation of timely and comprehensive services
- Maintained regular contact with housing department to effect successful transition of permanent housing placements
- Plan and led weekly case conferences to provide conflict resolution and supportive case management
- Audited client records to ensure the highest compliance with Department of Homeless services
- Provided case management and follow-up services to clients by assessing client barriers to employment and housing
Education
Bachelor of Science - Organizational Management
Nyack Christian College
NY, NY05.2010
Skills
- Facilitation & Instruction
- Client Advocacy
- Multi-Tasking
- Goal Setting
- Counseling
- Conflict Resolution
Languages
Spanish
Professional Working
Certification
- ·Adult Care Coordination
- · Person-Centered Practice & Cultural Humility
- · Trauma Informed Care
- · Understanding Mental Health Recovery
- · Motivational Interviewing
- · Microsoft Office Specialist
Timeline
Care Coordinator
Argus Community
08.2023 - Current
Educational Instructor
Eckerd Connects Workforce Development
11.2021 - 06.2023
Care Coordinator
University Consultation & Treatment Center for Mental Hygiene
07.2018 - 11.2021
Weekday Facilitator
FedCap Services SMART Program
07.2017 - 05.2018
Trainer/Tenant Education Program Employment Education Services Specialist
Catholic Charities Community Services Home Base III
09.2012 - 02.2017
Case Manager Supervisor
Volunteers of America NYC
12.2008 - 05.2012
Bachelor of Science - Organizational Management
Nyack Christian College
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