Ivonne Ramirez
Tampa,FL
Summary
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Accomplished IT Support Specialist and Fraud Specialist with a proven track record at Capital One, adept in printer troubleshooting and helpdesk support. Expertise in reducing fraud instances and resolving technical issues, enhancing customer trust and operational efficiency. Skilled in hardware maintenance and leveraging ticketing systems, demonstrating exceptional problem-solving abilities and attention to detail.
Overview
10
10
years of professional experience
Work History
IT Support Specialist
Capital One
01.2022 - Current
- Created help desk tickets, troubleshot and resolved desktop issues.
- Used ticketing systems to manage and process support actions and requests.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Assigned system permissions and set up computers to assist with onboarding new employees
Fraud Specialist
Capital One
10.2019 - 01.2022
- Improved customer trust by promptly addressing and resolving reported instances of fraud.
- Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
- Reduced instances of fraud by implementing comprehensive detection and prevention strategies.
- Maintained detailed records of all detected fraud incidents for future reference and analysis.
Claims Adjuster
Health Plan Services
01.2015 - 10.2019
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
Education
Associate of Science - IT Network Security
South New Hampshire University
New Hampshire, OH03-2026
High School Diploma -
Lennard High School
Ruskin, FL05-2013
Skills
- Printer troubleshooting
- Helpdesk call support
- Ticketing system proficiency
- Hardware maintenance
Timeline
IT Support Specialist
Capital One
01.2022 - Current
Fraud Specialist
Capital One
10.2019 - 01.2022
Claims Adjuster
Health Plan Services
01.2015 - 10.2019
Associate of Science - IT Network Security
South New Hampshire University
High School Diploma -
Lennard High School
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