Open To Work
Ivonne Vasquez
Holiday Inn Express Hotel Suites
Schenectady,NY
Work Preference
Job Search Status:
Open to work
Desired start date:
2 weeks notice
Desired Job Title
Hotel Front Desk AgentReceptionistAssistant ManagerHousekeeping Supervisor
Work Type
Full Time
Location Preference
On-SiteRemote
Location:
Schenectady, NY, USSchenectady, NYAlbany, NY
Open to relocation:
Yes
Important To Me
Career advancementWork-life balanceFlexible work hoursWork from home optionPaid sick leave
To obtain a position in a health care facility where there is room for further education and advancement. I have the ability to deal with crises in a calm, professional manner.
1
Language
1
Certification
14
years of professional experience
Work History
Hotel Front Desk Agent
1 Year 1 Month
Holiday Inn Express Hotel Suites - Latham, NY | 07.2025 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed check-in and check-out processes to ensure efficient guest experiences.
- Coordinated room assignments based on guest preferences and special requests.
- Assisted in training new front desk agents on hotel policies and procedures.
Receptionist
3 Years 6 Months
Delmar Center - Delmar, NY | 10.2021 - 04.2025
- Demonstrated strong interpersonal skills by effectively communicating with colleagues and clients. Answered multi-line telephone system to support departmental operations. Screen visitors for COVID 19. Provide information to callers and connect them to appropriate departments. Pull and organize request documentation. Signed, recorded, and distributed packages to ensure timely delivery to personnel. Filed, faxed, scanned, and copied documents to maintain organized records and facilitate information sharing. In addition to checking and screening all staff for COVID 19.
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between departments, facilitating timely information exchange and service delivery.
- Implemented office procedures that improved workflow efficiency and reduced response times for inquiries.
Assistant Manager
8 Months
Family Dollar - Coxsackie, NY | 08.2015 - 04.2016
- Ensured smooth administration of training and operations in a fast-paced office. Trained staff on customer service procedures, enhancing service quality. Utilized interpersonal & communication skills when assisting staff with difficult customer service. Utilized courteous and professional communications with clients. Used computers for various applications, such as database management or word processing. Collected and deposited money into accounts and ensured accounts were balanced.
- Supervised daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored staff on operational procedures and customer service protocols.
- Implemented inventory management strategies to reduce stock discrepancies and improve accuracy.
Housekeeping Supervisor
2 Years 6 Months
Holiday Inn Express - Coxsackie, NY | 01.2013 - 07.2015
- Inspected cleanliness standards and reported issues to management for timely resolution. Respond to guests’ requests and complaints. Report needed repairs to the maintenance staff. Oversaw housekeeping staff to ensure thorough cleanliness of guest rooms and common areas. Maintained linen carts and supplies. Monitor and maintain cleanliness of assigned work areas. Utilized cleaning chemicals for designated work areas. Cleaned guestrooms based on priority categories to ensure timely service.
- Supervised daily housekeeping operations, ensuring high standards of cleanliness and guest satisfaction.
- Trained and mentored staff on best practices for efficient cleaning procedures and safety protocols.
- Implemented inventory management systems to track supplies, reducing waste and improving cost efficiency.
Education
Medical Assistant - Healthcare
Bryant & Stratton College - Albany, NY
07-2009
High School Diploma
Newburgh Free Academy - Newburgh, NY
06-1994
Skills
Guest relations management
Organizational communication
Project execution
Supervisory experience
Teamwork promotion
Ability to execute a number of projects in a progressive organization communication
Customer service
Certification
- April 2009 Associate Degree in Medical Assistant
- November 2007 HIPPA Certification
- October 2003 New York State Office of Children and Family Services License
Awards
Bryant & Stratton Collage Dean’s List, Bryant & Stratton College Perfect Attendance, Certification of recognition for recognition for initiative in honor of consistently demonstrating of recognition enthusiasm, drive, and being proactive., Certification of achievement for effort in developing interpersonal and other essential career skills and qualities for the work place., Certificate of recognition for team leadership in honor of consistently demonstrating outstanding interpersonal, collaboration, and team-building skills.
Profile
- Internship at Home Town Health Center May 2009
- Performed duties under direction of physician to assist in examination and treatment of patients. Interviewed patients, measured vital signs, such as pulse rate, temperature, blood pressure, weight, and height, and recorded information on patients' charts. Prepared treatment rooms for examination of patients. Handed instruments and materials to doctor as directed. Operated electrocardiograph (EKG), and other equipment to administer routine diagnostic test or calls medical facility or department to schedule patients for tests. Performed urinalysis and throat culture test. In addition to earwax & ear cleaning. Scheduled appointments, performed secretarial tasks, and completes insurance forms.
Languages
Spanish
Native or Bilingual
Timeline
Hotel Front Desk Agent
Holiday Inn Express Hotel Suites
07.2025 - CurrentRead more
Receptionist
Delmar Center
10.2021 - 04.2025Read more
Assistant Manager
Family Dollar
08.2015 - 04.2016Read more
Housekeeping Supervisor
Holiday Inn Express
01.2013 - 07.2015Read more
Newburgh Free Academy - High School Diploma,
Read more
Bryant & Stratton College - Medical Assistant, Healthcare
Read more