IVONNE MABEL ASCON LEON
Henderson,NV
Summary
Detail-oriented Treasury Analyst with Administration and business management degree and extensive familiarity with modern treasury software. Working in a large treasury department and delivered diverse financial forecasts with high degree of accuracy. High-level analytical and strategic planning skills leading to impressive results.
Overview
13
13
years of professional experience
Work History
Treasury Analyst
ResortCom
07.2023 - Current
- Overseeing day-to-day financial activities
- Managing daily transactions to clients
- Responsible for monthly reconciliations of banking accounts
- Reconcile and resolve discrepancies with cash/credit card transactions partnering with Financial Institutions
- Work directly with accounting and clients to provide historical banking transactions and help resolve payment and posting issues
- Extensive knowledge of Microsoft Office to include Excel, Word
- All other duties and projects as assigned by management.
Contract Processor
ResortCom
07.2021 - 07.2023
- Took responsibility of professionally handling high volume of processing new contracts
- Process various contract modifications, including cancellations, refinances, reinstatements, member information modifications, transfers of maintenance fee, monthly and down payments
- Validate all information received to designated client database via XML transmittal against copy of contract received
- Daily reporting to Clients
- Client Customer Service via email, CRM, or phone call
- CRM processing from Front Credit cards, Cash, Office/MSA Dept
- For members requests
- All other duties and projects as assigned by management.
Credit Card Processor
ResortCom
03.2020 - 06.2021
- Took responsibility of professionally handling high volume of incoming calls to processing of Credit Card Authorizations
- Took responsibility settling of daily transactions
- Processing of Adjustment Notifications
- Application of payments to Loan, Maintenance Fees, and Down Payments
- Processing refunds and posting
- Processing cancellations
- Posting reports balancing
- Daily reporting to Clients
- Chargeback Management with banks
- CRM management
- Ability to use and navigate on multiple systems simultaneously
- All other duties and projects as assigned by management.
Customer Service Representative
C3/ Customer Contact Channels
08.2019 - 01.2020
- Took responsibility of professionally handling a high volume of incoming calls
- Took customer service, Pharmacy and MET (Member Escalation Team) calls
- We collect client information exhaustively and efficiently, evaluate and satisfy customer needs and educate customers when appropriate with respect to the products and services mentioned above
- Ability to use and navigate on multiple systems simultaneously
- The client's problems were resolved through a call resolution guideline and / or scaled process
- Continuously evaluate and identify opportunities to drive improvements in processes that positively impact our client and their clients
- Reports generated as necessary.
Administrative Assistant
Belltech Peru SAC
05.2016 - 03.2017
- Serves visitors by greeting, welcoming, and directing them appropriately
- Took responsibility for administrative processes and collection control
- Take inventory of supplies and restock as needed
- Make travel arrangements and schedule meetings based on all partners' itineraries
- Copy, file and maintain paper or electronic documents and records
- Responding to all customer inquiries in a polite and timely manner
- Organized events for 600+ people.
Presidency Receptionist
Repsol Exploracion del Perú
11.2010 - 12.2015
- Took responsibility of professionally handling a high volume of incoming calls
- Serves visitors by greeting, welcoming, and directing them appropriately
- Copy, file and maintain paper or electronic documents and records
- Organized the agenda and special management events
- Responding to all customer inquiries in a polite and timely manner
- Implemented new system of working with suppliers to reduce time in product delivery.
Education
Bachelor of Science - Business Administration And Management
San Martin De Porres University
11.2019
Skills
- Efficient, hardworking, with a solid work ethic and positive attitude Interacts professionally with all levels of staff and able to maintain the highest level of confidentiality; known for tact and diplomacy in handling sensitive issues Ability to work under minimal supervision on day-to-day activities, maintaining a high degree of integrity 10 years of customer service experience Computer literate: Expert user of Microsoft Office (Word, Excel, PowerPoint, Outlook) able to quickly learn and master new technology Bilingual: English and Spanish
Languages
English
Professional Working
Timeline
Treasury Analyst
ResortCom
07.2023 - Current
Contract Processor
ResortCom
07.2021 - 07.2023
Credit Card Processor
ResortCom
03.2020 - 06.2021
Customer Service Representative
C3/ Customer Contact Channels
08.2019 - 01.2020
Administrative Assistant
Belltech Peru SAC
05.2016 - 03.2017
Presidency Receptionist
Repsol Exploracion del Perú
11.2010 - 12.2015
Bachelor of Science - Business Administration And Management
San Martin De Porres University
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