Ivonnie West

At East Highland Ranch , I spearheaded initiatives that enhanced operational efficiency and compliance, mentoring a high-caliber team towards achieving a 40% improvement in project delivery times. My strategic planning and crisis management skills, coupled with a knack for fostering stakeholder engagement, have been pivotal in driving success and fostering a collaborative work environment. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Seasoned Assistant Director knowledgeable about all areas of business operations. Offering 25 years of experience in Costumer Service and business planning, operations and team management. Strong leadership and team-building skills. Energetic leader promotes 25 years of industry experience with superior record of accomplishment. Ambitious and highly motivated Membership Services and Assistant Director surpasses demanding objectives and achieves or exceeds set goals. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Proficient Assistant Director delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in experienced segments of the workforce that can complete more complex mental or physical tasks on the job .. Dedicated HOA professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Innovative and goal-oriented Management professional committed to give an exceptional Costumer Service . Dedicated team player skilled at mediation and conflict resolution. Drives company growth through achieving a great experiences with our Homeowners. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Assistant Director position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Energetic leader promotes 27 years of industry experience with superior record of accomplishment. Ambitious and highly motivated Assistant Director surpasses demanding objectives and achieves or exceeds set goals.

• Achieved deadlines through effectively helping to finished schedule meetings.
• Used Microsoft Excel , Microsoft Office , Power Point, Publisher. in house own Soft ware to develop inventory tracking spreadsheets and more .
• Documented and resolve disruptive employees which led to stopping further future incidents.
• Resolved product issue through consumer testing.
• Collaborated with team of 10 in the development of decorating and .planing on future events
• Achieved %100 by completing every Board and Covenants Meeting with accuracy and efficiency.
• Supervised team of 12 staff members.
• over aI l i like to give our costumers
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Customer Relations - Earned highest marks for customer satisfaction, company-wide.
• Awarded "Employee of the Month" for delivering outstanding administrative support.
• Held first-point-of-contact for all internal and external communications with executive-level officers.
• Earned "Employee of the year" in 2022.
• Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
• Updated and maintained company database to reflect current and accurate client records for more than 2500] accounts.
• Recognized by customers as an Assistant Director for expedient and effective service.
• Responded to numerous customer inquiries each day.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

• CM - Certified Manager Certification