Hi, I’m
Ivorie Shively
Sarasota,FL
Summary
Professional with background in administrative support, known for high standards and results-driven approach. History of optimizing office operations and contributing to team success. Reliable and adaptable, consistently meeting changing needs. Skilled in organization, communication, and multitasking.
Overview
23
years of professional experience
Work History
RaceTrac PetroleumSarasota Florida
General Manager
04.2014 - Current
Job overview
- Engaged in training sessions to enhance knowledge of company policies and procedures.
- Participated in problem-solving activities to address operational challenges collaboratively.
- Monitored compliance with safety standards and protocols within the workplace.
- Provided administrative support by organizing meetings and maintaining documentation.
- Managed budget implementations, employee reviews, training, schedules, and documentation.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented inventory management systems to optimize stock levels and reduce costs.
- Analyzed market trends and competitor activities to inform business strategies and drive growth initiatives.
- Established key performance indicators (KPIs) to monitor operational success and identify improvement areas.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
TerminixSarasota Florida and Toledo Ohio
Pest Control Professional
10.2011 - 02.2014
Job overview
- Conducted thorough inspections to identify pest infestations and determine appropriate treatment plans.
- Developed and implemented integrated pest management strategies to minimize environmental impact.
- Trained and mentored junior staff on safe handling of pesticides and effective treatment methods.
- Maintained accurate records of service activities, treatments applied, and customer interactions for compliance purposes.
- Collaborated with clients to educate them on pest prevention techniques and best practices for maintaining a pest-free environment.
- Oversaw quality assurance processes to ensure adherence to industry standards and regulations in all treatments performed.
- Maintained a safe working environment by adhering to industry regulations and safety guidelines during all tasks.
- Safeguarded client properties from potential damage during treatments by utilizing protective equipment and techniques.
- Optimized scheduling efficiency by coordinating appointments in geographically strategic routes, maximizing time utilization for multiple jobs daily.
- Ensured proper storage and handling of chemicals, minimizing environmental impact and maintaining regulatory compliance.
- Expanded company clientele through positive word-of-mouth referrals from satisfied customers due to exceptional service delivery.
- Increased company revenue by upselling additional services based on individual client needs and concerns.
Lawn DoctorSarasota Florida
Assistant To Owner / Lawn And Ornamental Care Professional
06.2003 - 03.2011
Job overview
- Mentored junior staff on best practices in project management and organizational skills.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
- Performed service to clients including lawn and ornamental fertilization, disease testing and treatment, pest control, soil testing and treatment including PH levels
Education
Serve Safe Certification Sarasota, FL
Serve Safe from Food Safety
Timeline
General Manager
RaceTrac Petroleum
04.2014 - Current
Pest Control Professional
Terminix
10.2011 - 02.2014
Assistant To Owner / Lawn And Ornamental Care Professional
Lawn Doctor
06.2003 - 03.2011
Serve Safe Certification
Serve Safe from Food Safety