Ivory Engstrom
Cedar Rapids,IA
Summary
Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.
Overview
3
3
years of professional experience
Work History
Business Development Representative
Cassill Motors
Cedar Rapids, IA
12.2022 - Current
- Collaborated with sales team members to develop strategies for targeting new prospects.
- Worked with warranty companies to get unpaid invoices paid.
- Answered the phone and directed calls to the correct department.
- Preformed activities such as cold calling, emailing and texting.
- Responded promptly to inquiries from prospects regarding vehicles or service .
- Developed and maintained relationships with potential customers to understand their business needs.
- Responded quickly to inquiries from potential customers via phone or email.
- Suggested ideas for improving customer experience based on feedback from existing customers.
- Built strong relationships with existing customers through ongoing communication.
- Maintained up-to-date records of customer interactions and communications.
- Assisted in developing targeted campaigns for different customer segments.
- Provided regular updates on progress towards meeting monthly targets.
- Used CRM database, ensuring accurate and up-to-date information on leads and clients.
- Identified business prospects through cold calling and database leads.
- Provided insights and recommendations for improving internal processes and increasing operational efficiency.
- Addressed customer questions and concerns regarding potential vehicles or service needs.
- Processed credit card transactions.
- Trained new hires.
- Listened to customer needs to identify and recommend best vehicles or service needs.
Store Manager
Bare Tones
Cedar Rapids, IA
04.2021 - 12.2022
- Monitored inventory levels and placed orders to restock shelves.
- Updated POS system with new products and promotional offers.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Created weekly work schedules for store personnel.
- Ensured compliance with safety regulations and company policies.
- Identified opportunities for cost savings through waste reduction initiatives.
- Implemented efficient systems for tracking stock movement.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Recruited, trained and supervised new employees.
- Resolved customer complaints in a timely manner.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Education
Some College (No Degree) - Human Resources
Kirkwood Community College
Cedar Rapids, IASkills
- Lead prospecting
- Account Management
- Customer Relationship Management
- Sales strategy
- Sales
- Staff Training
- Performance Tracking
- Lead Generation
- Email campaigns
- Relationship Building
- Cold-calling
- CRM Management
- Teamwork and Collaboration
- Problem-solving aptitude
- Effective Communication
- Continuous Improvement
- Processing payments
- Attention to Detail
- Problem-solving abilities
- Adaptability and Flexibility
- Analytical Thinking
- Reliability
- Organizational Skills
- Task Prioritization
- Multitasking
- Time Management
- Cash Handling
Timeline
Business Development Representative
Cassill Motors
12.2022 - Current
Store Manager
Bare Tones
04.2021 - 12.2022
Some College (No Degree) - Human Resources
Kirkwood Community College