Ivory Kelly
Birmingham,AL
Summary
Career Profile Statement
Dedicated Professional with experience in Customer service, Automotive Retail and Management. Often considered as a strong planner and problem solver who readily adapts to change, works independently or in groups exceeding expectations. Having the ability to multitask effectively and meet tight deadlines without compromising quality and service having over 45 years in Automotive.
Overview
35
35
years of professional experience
Work History
Territory Manager
AutoZone
Birmingham, AL
09.2009 - Current
- Established relationships with key customers, vendors, and distributors in the area.
- Developed and implemented strategies to increase sales in assigned territory.
- Maintained direct personal contact with all assigned accounts and fostered relations with new ones.
- Provided training and support to team members on product knowledge, sales techniques, and customer service best practices.
- Developed solid connections with customers to promote products.
- Resolved customer complaints promptly and professionally.
- Conducted cold calls to offer services to potential customers.
- Analyzed sales data to identify trends and opportunities for growth.
- Consulted with customers to gain feedback and improve deliveries.
- Created sales opportunities through cold-calling and other promotional activities.
- Coordinated trade shows and other promotional events to raise brand awareness in the territory.
- Provided feedback on product performance from customers in order to inform product development decisions.
- Negotiated contracts with new clients while maintaining existing business relationships.
- Monitored competitor activities in the region to ensure competitive advantage.
Automotive Sales Consultant
Jim Burke
Birmingham, AL
05.1999 - 09.2009
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Engaged customers in friendly, professional dialogue to determine needs.
- Prepared sales contracts and other necessary paperwork for vehicle purchases.
- Generated leads through cold calling prospective clients.
- Formed impactful relationships with current customers while initiating cold and warm calls with prospects.
- Conducted follow-up calls to ensure customer satisfaction after vehicle purchase or service visit.
- Greeted customers and identified their automotive needs.
- Collaborated with service department personnel to ensure customer satisfaction.
- Organized promotional events to increase brand awareness within the community.
- Answered customer inquiries regarding vehicle availability, specifications, financing terms.
- Attended regular training sessions to stay abreast of changes in industry trends and regulations.
- Developed relationships with local banks to secure loan approval for customers with bad credit ratings.
- Arranged test drives for potential buyers, emphasizing key features of the vehicles being tested.
- Assisted in developing customer financing options.
- Processed transactions quickly and accurately utilizing dealership software programs.
- Maintained up-to-date knowledge of new products and services offered by the dealership.
Manager
Autozone
Birmingham, AL
05.1989 - 09.1999
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
Education
Associate of Science - Computer Programming
Alabama College of Technology
Birmingham, AL05-1980
Skills
- Staff Training
- Issue Resolution
- Market Penetration Strategies
- Trends Analysis
- Relationship Building
- Product Positioning
- Brand Promotion
- Customer Relationship Management
- Contract Negotiation
- Staff Evaluation
- Market Research
- Opportunities Identification
- Improvement Planning
- Goal Setting
- Team Collaboration and Leadership
- Business Development
- Product Demonstrations
- Business Growth
Timeline
Territory Manager
AutoZone
09.2009 - Current
Automotive Sales Consultant
Jim Burke
05.1999 - 09.2009
Manager
Autozone
05.1989 - 09.1999
Associate of Science - Computer Programming
Alabama College of Technology