Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ivory King

Buckeye,AZ

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Consumer Cellular
04.2020 - 01.2024
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Customer Service Representative

Empereon
01.2017 - 03.2020
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.

Education

High School Diploma -

Tolleson Union High School
Tolleson, AZ
06.2015

Skills

  • Data Collection
  • Live Chat Support
  • Complaint Handling
  • Call Center Experience
  • Effective Communication
  • Attention to Detail

Timeline

Customer Service Representative

Consumer Cellular
04.2020 - 01.2024

Customer Service Representative

Empereon
01.2017 - 03.2020

High School Diploma -

Tolleson Union High School

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Ivory King