Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ivory Morrison

Peachtree Corners,GA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. My goal is to obtain a position where I can be a part of a team that delivers best

services to its customers. I am confident that my positive attitude, relentless work ethic and years of leadership experience will be an asset to your company.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Claims Adjuster

State Farm
Dunwoody, Georgia
08.2022 - Current
  • Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
  • Investigated insurance claims to assess coverage validity and accuracy.
  • Reviewed police reports, medical treatment records, medical bills and physical property damage to determine extent of liability.
  • Input claim information and payments into company database.
  • Assessed subrogation potential for recovery from third parties.
  • Collected payments, processed receipts and informed policyholders of outstanding balances.
  • Provided exceptional customer service by addressing inquiries promptly and accurately.
  • Processed claims for payment or forwarded to appropriate personnel for further investigation
  • Coordinated direct repair assignments with local body shops and rental vehicles during restoration processes.
  • Provided exceptional customer service during claim process.
  • Determined liability for each claim according to policy coverage limits and applicable law.
  • Collaborated with adjusters, appraisers, investigators, legal staff, and other professionals during the course of processing a claim.

Mobile Repair Technician

Asurion
Duluth, GA
05.2022 - 08.2022
  • Installed, set up and repaired devices and system components.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Roadside Assistance Agent

Triple AAA
Duluth , GA
05.2020 - 04.2022
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Exceeded team goals and collaborated with staff to implement customer service initiatives.
  • Tracked changes in computer system to keep records current and accurate.
  • Addressed questions, problems or requests for service or equipment.
  • Scheduled and dispatched over 100 daily roadside assistance calls based on caller locations and available employees.
  • Maintained current knowledge of personnel in field and completed deliveries or delays.

Apple Advisor

Kelly Services, Apple
Duluth , GA
05.2020 - 06.2021
  • Upgraded laptops/desktops, improving speed and performance.
  • Assisted in technical support process refinement to improve customer service and support.
  • Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
  • Organized repair and replacement of PC components and systems.
  • Backed up data each evening, helping alleviate lost information following malware incident.
  • Assisted end-users with software and hardware troubleshooting to determine causes of system malfunction.
  • Assisted online users via live chat, web conference and phone to resolve issues related to software and system use and access.
  • Updated and reconfigured existing and new computers with current software and operating systems.
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
  • Set up new desktop systems and configured laptops for incoming employees and loaded required software and server permissions.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.

Education

Phlebotomy

Progressive Medical Institute
Peachtree Corners, GA
04-2024

Bachelor of Science - Biochemistry

Georgia Gwinnett College
Lawrenceville, GA

Skills

  • Technical Support
  • Mobile Device Repair
  • Software Diagnostics
  • Customer Relations
  • Inbound Customer Service
  • Call Center Operations
  • Venipuncture
  • Blood collection
  • Anatomy and physiology
  • Medical terminology knowledge

Certification

  • Phlebotomist Technician

Timeline

Claims Adjuster

State Farm
08.2022 - Current

Mobile Repair Technician

Asurion
05.2022 - 08.2022

Roadside Assistance Agent

Triple AAA
05.2020 - 04.2022

Apple Advisor

Kelly Services, Apple
05.2020 - 06.2021

Phlebotomy

Progressive Medical Institute

Bachelor of Science - Biochemistry

Georgia Gwinnett College

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Ivory Morrison