Ivory Smith
Spencer,OK
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
BDC Agent
Kalidy Kia
09.2023 - Current
- Handled inbound leads via phone and internet and directed to appropriate contact.
- Developed sales pipeline and business opportunities through networking, cold calling and referrals.
- Worked with sales department to develop sales strategies and techniques.
- Set up appointments with interested customers according to schedule availability.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
- Educated customers on product and service benefits, explaining features and answering questions.
Leasing Agent
Nottingham Apartments
05.2022 - 09.2023
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Distributed and followed up on tenant renewal notices.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Participated in property inspections to prepare for move-ins and move-outs.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Used Onsite to keep record of financial transactions and rental applications.
Senior Fraud Specialist
Advanced Technologies Solutions
10.2020 - 05.2022
- Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.
- Produced detailed reports of fraud investigations and presented findings to senior management.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Developed and implemented procedures to detect and prevent fraud.
- Evaluated customer data to identify and prevent fraudulent activities.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Education
Bachelor of Science - Accounting
University of Phoenix
Tempe, AZ11.2026
High School Diploma -
Putnam City North High School
Oklahoma City, OK05.2014
Skills
- Relationship Building
- Speech Clarity
- Active Listening
- Decision-Making
- Email Etiquette
- Data Entry
- MS Office
- Problem Resolution
- Customer Support
- Scheduling
- Policy Development
- Budget Administration
Certification
- CNP - Certified Notary Public
Notary License
I am a licensed notary and I am able to notarize any type of documents by the state of Oklahoma
Timeline
BDC Agent
Kalidy Kia
09.2023 - Current
Leasing Agent
Nottingham Apartments
05.2022 - 09.2023
Senior Fraud Specialist
Advanced Technologies Solutions
10.2020 - 05.2022
Bachelor of Science - Accounting
University of Phoenix
High School Diploma -
Putnam City North High School