Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Work History
RECEPTIONIST
1 Month
PARNALL LAW | 05.2026 - 06.2026
Answered and directed multi-line phone calls in a professional manner.
Welcomed clients and visitors while providing excellent customer service.
Scheduled appointments and maintained office calendars.
Performed accurate data entry and maintained confidential client records.
Assisted attorneys and staff with administrative and clerical tasks.
Managed incoming mail, emails, and legal documents.
Greeted clients and visitors, ensuring a welcoming atmosphere and professional first impression.
CUSTOMER SERVICE
10 Months
WHITE WHALE PICTURES INC | 05.2025 - 03.2026
Delivered accurate product and service information to customers with professionalism and empathy.
Handled customer inquiries efficiently while maintaining high service quality standards.
Ensured compliance with call quality and attendance requirements.
Identified and reported areas for process and productivity improvement.
Increased member satisfaction by providing exceptional customer service and support.
Documented customer service policies, scripts and procedures.
CALL CENTER AGENT
3 Years 1 Month
AIRTEL ZAMBIA | 01.2022 - 02.2025
Explained loan options, terms, and financial details clearly to customers.
Handled customer inquiries, resolving issues efficiently and ensuring high satisfaction levels.
Managed call queue effectively, minimizing wait times and optimizing service delivery.
Documented customer interactions accurately in CRM system for future reference.
Maintained accurate records and ensured client confidentiality.
Provided excellent customer service to enhance client satisfaction.
Education
Certificate - Business Management
National Institute of Public Administration | Zambia | 01.2022
GED
New Mexico High School Equivalency Program | Albuquerque, NM | 03.2026