Professional Summary
Overview
Work History
Education
Skills
Language
Timeline

Ivvy Nakamba

PARNALL LAW
Albuquerque,NM
4
years of professional experience

Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.

Work History

RECEPTIONIST

1 Month
PARNALL LAW | 05.2026 - 06.2026
  • Answered and directed multi-line phone calls in a professional manner.
  • Welcomed clients and visitors while providing excellent customer service.
  • Scheduled appointments and maintained office calendars.
  • Performed accurate data entry and maintained confidential client records.
  • Assisted attorneys and staff with administrative and clerical tasks.
  • Managed incoming mail, emails, and legal documents.
  • Greeted clients and visitors, ensuring a welcoming atmosphere and professional first impression.

CUSTOMER SERVICE

10 Months
WHITE WHALE PICTURES INC | 05.2025 - 03.2026
  • Delivered accurate product and service information to customers with professionalism and empathy.
  • Handled customer inquiries efficiently while maintaining high service quality standards.
  • Ensured compliance with call quality and attendance requirements.
  • Identified and reported areas for process and productivity improvement.
  • Increased member satisfaction by providing exceptional customer service and support.
  • Documented customer service policies, scripts and procedures.

CALL CENTER AGENT

3 Years 1 Month
AIRTEL ZAMBIA | 01.2022 - 02.2025
  • Explained loan options, terms, and financial details clearly to customers.
  • Handled customer inquiries, resolving issues efficiently and ensuring high satisfaction levels.
  • Managed call queue effectively, minimizing wait times and optimizing service delivery.
  • Documented customer interactions accurately in CRM system for future reference.
  • Maintained accurate records and ensured client confidentiality.
  • Provided excellent customer service to enhance client satisfaction.

Education

Certificate - Business Management

National Institute of Public Administration | Zambia | 01.2022

GED

New Mexico High School Equivalency Program | Albuquerque, NM | 03.2026

Skills

Organization skills
Time management
Telephone skills
Data entry
Clerical support
Documentation and reporting
Office management
Administrative support

Language

English

Timeline

RECEPTIONIST

PARNALL LAW
05.2026 - 06.2026Read More

CUSTOMER SERVICE

WHITE WHALE PICTURES INC
05.2025 - 03.2026Read More

CALL CENTER AGENT

AIRTEL ZAMBIA
01.2022 - 02.2025Read More

National Institute of Public Administration

Certificate from Business Management
Read More

New Mexico High School Equivalency Program

GED
Read More
Ivvy Nakamba