Ivy Butler
Administrative Assistant
Kirkland,WA
Summary
Driven Administrative Assistant successful at delivering vital clerical support to internal teams and customers. Demonstrated abilities in analytical problem solving and talent for boosting operational efficiency.
Overview
6
6
years of professional experience
Work History
Front Desk Administrative Assistant
Heidelberg Materials, INC
07.2022 - Current
- Greet and direct visitors
- Prepare FedEx and UPS parcels for shipping and sign for incoming shipments
- Various Administrative functions such as data entry and provide administrative support
- Troubleshooting shared office machines (mail machine, printers, etc.)
- Sorting intercompany/outer company mail
- Leased vehicle support
Business Development Specialist
Lexus of Bellevue
02.2020 - 06.2022
- Answer inbound calls and made outbound calls
- Scheduled appointments for the Service Department
- Alerted guests about safety recalls
- Made recommendations for service based on service history
- Returned calls from voicemail messages
- Responded to emails from guests
- Insured repair orders were closed and all money was accounted for
Desk Coordinator/Guest Greeter
Lexus Of Bellevue
10.2018 - 02.2020
- Answered 20-25 phone calls per day
- Coordinated shuttle rides for guests
- Greeted guests and helped them to find a service advisor
Team Member
Whole Foods Market Inc
09.2016 - 06.2017
- Prepared pizza, hot bar food, rotisserie chickens, and sandwiches
- Built and maintained working relationships with peers and upper management
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Upheld high standards of productivity and quality in all food preparation
Customer Service Representative
Xerox Business Solutions
06.2015 - 05.2016
- De-escalated angry customers by resolving problematic customer concerns, maintaining a calm and friendly demeanor
- Provided excellent service and attention to customers through phone conversations
- Answered 50 calls per shift to assist with customer questions and concerns
- Provided troubleshooting services for Android devices
- Answered questions regarding content from the Google Play Store
Education
Bachelor of Science - Chemistry And Physics Teaching
Central Washington University
Ellensburg, WA06.2014
Bachelor of Science - Economics
University of Washington
Seattle, WA08.2006
Skills
- Microsoft Teams, Outlook, PowerPoint, Word and Excel
- Research and Analytical Skills
- Mathematical and problem solving skills
- Correspondence Writing
- Strong organizational skills
- Average typing ability of 50-55 WPM
- Ability to prioritize and work in a fast-paced environment
- Strong oral and written communication skills
- Report Preparation and Analysis
- Meeting Scheduling
- Administrative Management
- Office Organization
- Call Forwarding
- Graphic Presentations
Hobbies
Guitarist, Pianist, and Vocalist
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"Do what works for you."
Bill Butler (My Dad)
Timeline
Front Desk Administrative Assistant
Heidelberg Materials, INC
07.2022 - Current
Business Development Specialist
Lexus of Bellevue
02.2020 - 06.2022
Desk Coordinator/Guest Greeter
Lexus Of Bellevue
10.2018 - 02.2020
Team Member
Whole Foods Market Inc
09.2016 - 06.2017
Customer Service Representative
Xerox Business Solutions
06.2015 - 05.2016
Bachelor of Science - Chemistry And Physics Teaching
Central Washington University
Bachelor of Science - Economics
University of Washington
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