Ivy Candray
Federal Way,WA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Team-oriented professional always ready to handle anything while working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Pet Care Specialist
Pet smart
Federal Way, USA
05.2021 - Current
- Conducted daily health checks of all animals in the facility to ensure they were healthy and free from any illnesses or injuries.
- Observed animal behavior closely for signs of stress or illness that could require medical attention.
- Provided prescribed medication and treatment to improve animal health.
- Educated pet owners on effective care techniques to enhance pet health and well-being.
- Provided advice on proper nutrition for various types of pets based on breed type, size, age.
- Maintained records of animal histories, medications, treatments, and other important information related to their care.
- Kept kennels clean and sanitary at all times by performing regular cleaning tasks such as sweeping, mopping, disinfecting surfaces.
- Organized enrichment activities to encourage healthy behaviors and evaluate pet engagement.
Professional Pet Stylist
PetSmart
Federal Way, USA
03.2025 - 08.2025
- Provided professional grooming services to a diverse range of dog breeds, ensuring each pet received personalized care and attention.
- Cultivated client relationships through attentive listening and personalized customer service, enhancing client satisfaction and loyalty.
- Assisted in training new groomers on best practices for dog handling, grooming techniques, and customer service skills.
- Collaborated with other groomers to share knowledge and techniques, fostering a supportive team environment.
- Shared grooming knowledge and techniques with team members, promoting a collaborative and supportive work environment.
- Educated pet owners on coat maintenance, hygiene practices, and overall pet care, empowering them to better care for their pets.
Professional Pet Stylist
Petco
Kent, USA
02.2024 - 03.2025
- Provided professional grooming services to a diverse range of dog breeds, ensuring each pet received personalized care and attention.
- Cultivated strong client relationships through attentive listening and tailored customer service.
- Trained new groomers on effective dog handling, grooming techniques, and customer service skills, enhancing team capability.
- Developed strong relationships with clients by actively listening to their needs and providing exceptional customer service.
- Shared knowledge and techniques with fellow groomers, contributing to a collaborative and supportive team environment.
- Collaborated with other groomers to share knowledge and techniques, fostering a supportive team environment.
Shift Lead
Papa Murphy's
Federal Way, USA
09.2017 - 05.2020
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Monitored employee performance, ensuring adherence to company policies and enhancing team accountability.
- Educated customers about offerings, promotions and pricing to boost sales.
- Maintained an organized work environment by delegating tasks to staff.
- Maintained organized work environment by effectively delegating tasks, contributing to smooth shift operations.
- Resolved customer inquiries promptly, providing accurate information on menu items and promotions to enhance customer satisfaction.
- Ensured orders met quality standards before serving. for quality and completeness.
- Adhered to all health code regulations while preparing food items for customers.
Sales Associate
Journeys
Tukwila, USA
11.2016 - 12.2016
- Greeted customers and provided exceptional customer service.
- Guided customers in product selection, sizing, and styling to enhance their shopping experience.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Cultivated strong customer relationships to foster repeat business.
- Enhanced stockroom efficiency by systematically organizing merchandise. shelves according to size, color or style.
- Replenished store shelves to ensure availability of popular items. as needed to ensure sufficient inventory levels.
- Executed cashier responsibilities, including processing payments and providing receipts. such as accepting payments, issuing receipts and counting money back change.
- Kept store environment clean and inviting by regularly cleaning floors, windows, and displays. of store environment including floors, windows, displays.
Education
High school diploma -
Puget Sound High School
Burien, WASkills
- Customer service excellence
- Effective communication
- Client relationship building
- Complaint resolution
- Sales techniques
- Upselling strategies
- Team collaboration
- Professionalism
- Reliable and responsible
- Communication skills
- Reliable and responsible
Certification
Certified Professional Groomer (CPG)
Languages
English
Timeline
Professional Pet Stylist
PetSmart
03.2025 - 08.2025
Professional Pet Stylist
Petco
02.2024 - 03.2025
Pet Care Specialist
Pet smart
05.2021 - Current
Shift Lead
Papa Murphy's
09.2017 - 05.2020
Sales Associate
Journeys
11.2016 - 12.2016
High school diploma -
Puget Sound High School