Ivy Chiangwa
Dallas,GA
Summary
Aspiring Human Resources Associate, Customer Service Representative and medical business administrator with academic training from the University of Phoenix offering excellent skills in employee relations, persuasion and problem-solving. Diligent Customer Service Representative skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
7
7
years of professional experience
Work History
Customer Service Advocate
Delta Dental Insurance Company
08.2021 - 07.2023
- Responded to basic telephone, electronic, and written inquiries from 50-80 dental or vision members
- Expediently accessed reference materials to analyze and determine appropriate responses to member questions
- Communicated basic eligibility, benefits, and claims status and forward specific inquiries timely for priority resolution.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
Customer Service Advocate
Rubicon Global
02.2020 - 05.2021
- Fostered Rubicon Global mission by providing exceptional customer service to one of its main clients - Dollar General
- Cold-called 30+ Dollar General stores daily, to ensure all clients recycling needs were met
- Sent 200+ cold emails daily to vendors on behalf of client Dollar general to obtain additional services needed to recycle while following city and state regulations.
- Responded to customer requests for products, services, and company information
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
Senior Social Services Worker
State of Nebraska
12.2016 - 10.2020
- Led Disaster SNAP team in delivery of Emergency Services project, resulting in 700+ families affected by 2019 Nebraska Floods receiving food and medical help improved operations by showing leadership application approval processes that needed improvement and provided exceptional client support by answering every correspondence from clients.
- Assessed Medicaid applications for approval/denial and resolved Medicaid eligibility problems.
Education
B.A. - Business Administration & Human Resources Management
University of Phoenix
Phoenix, AZ12.2019
Dual Masters (MBA & MHA) -
University of Phoenix
Phoenix, AZ09.2024
Skills
- Strategic Sales Knowledge
- Shipping Procedures Understanding
- Conflict Resolution
- Time Management
Timeline
Customer Service Advocate
Delta Dental Insurance Company
08.2021 - 07.2023
Customer Service Advocate
Rubicon Global
02.2020 - 05.2021
Senior Social Services Worker
State of Nebraska
12.2016 - 10.2020
B.A. - Business Administration & Human Resources Management
University of Phoenix
Dual Masters (MBA & MHA) -
University of Phoenix
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