Ivy Fussell-Raymond
Wendell,NC
Summary
Dedicated and results-driven Customer Service professional with over 10 years of experience in providing exceptional support to clients. Adept at building positive relationships and collaborating cross-functionally to ensure customer needs are met efficiently. Success in this role requires a combination of entrepreneurial spirit, strategic thinking, and a deep understanding of customer needs in diverse industries.
Overview
13
13
years of professional experience
Work History
Customer Focused Entrepreneur
Self Employed Services
Wendell, NC
12.2022 - Current
- Established a successful startup by researching market opportunities and creating a business plan.
- Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
- Developed strategic partnerships with key industry players to enhance brand visibility and credibility.
- Responsible for establishing and leading a customer-centric business venture.
- Developing and implementing innovative customer service strategies, and ensuring a seamless customer experience.
Program Specialist
Covance, Inc
Remote
10.2019 - 09.2023
- Quickly and efficiently respond to incoming calls and faxes, identifying the best solutions and outcomes.
- Document calls in appropriate tracking systems, handling and/or escalating calls per established procedures.
- Accurate and efficient data entry skills.
- Conduct insurance verifications to understand if patient's prescribed therapy is eligible for coverage.
- Coordinate prior authorizations, investigate alternative insurance coverage, and/or other funding sources.
- Consults with medical providers to clarify missing or inadequate record information and to determine appropriate diagnostic and procedure codes.
- Review and audit data entered in the program's tracking system.
- Maintain a professional, calm and friendly demeanor while providing clear instructions using both verbal and written communications.
Retails Sales Specialist
NC Education Lottery
Raleigh, NC
10.2010 - 05.2017
- Processed 600+ retailer accounts on a weekly basis in an assigned territory.
- Answered incoming calls from Lottery retailers, resolving problems and answering questions as they related to inventory needs, current sales and promotions, order status and tracking, and lottery related needs.
- Developed positive working relationships with Lottery retailers, resulting in motivated, pro-Lottery attitudes wherever possible.
- Greeted all guests to ascertain their needs, answering questions and providing resolution assistance.
Education
Diploma - undefined
Washington Township High School
Sewell, NJundefined
Bauder College
Atlanta, GA1996
undefined
Camden County College
Blackwood, NJ1992
Skills
- Microsoft Office Suite
- Order Entry Management
- Organizational Skills
- Quick Learner
- Sales Analysis
- Team Building
- Time Management
- Account Management
- Oral and Written Communication Skills
- Creative Problem Solving
- Data Entry
- Self-Motivated
- Technical Support
Timeline
Customer Focused Entrepreneur
Self Employed Services
12.2022 - Current
Program Specialist
Covance, Inc
10.2019 - 09.2023
Retails Sales Specialist
NC Education Lottery
10.2010 - 05.2017
Diploma - undefined
Washington Township High School
undefined
Bauder College
undefined
Camden County College