Ivy McClure
Summary
I bring a diverse and adaptable skill set honed through my experience as a medical assistant and a cellphone store manager. In healthcare, I excel at patient care, administrative tasks, and maintaining efficiency in fast-paced clinical environments. My earlier role in retail management sharpened my leadership, customer service, and operational skills, as I successfully guided teams, met sales targets, and fostered positive customer relationships. This blend of medical and managerial expertise equips me to deliver exceptional service, whether focused on patient care or team leadership, and to adapt seamlessly to new challenges in any professional setting.
Overview
3
3
years of professional experience
Work History
Medical Assistant
Heart and Vascular Institute
08.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
Store Manager
Metro by T-Mobile
11.2021 - 03.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
Education
High School Diploma -
J.b Alexander High School
Laredo, TX03-2021
Skills
- Customer service
- Phlebotomy
- Reliable team player
- Direct patient care
- Professionalism and ethics
- Maintaining confidentiality
- Inventory management
- Decision-making skill
- Dependable and reliable
- Coaching and mentoring
- HIPAA compliance
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
Heart and Vascular Institute
08.2024 - Current
Store Manager
Metro by T-Mobile
11.2021 - 03.2023
High School Diploma -
J.b Alexander High School
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