Ivy Moore
Trussville,AL
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and excellent customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Executive Assistant
Southern Skies Dermatology
09.2023 - Current
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Organized and coordinated conferences and monthly meetings.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Improved office efficiency by implementing new filing systems and document management processes.
- Managed office inventory, tracking supplies, and placing orders to ensure smooth daily operations.
- Facilitated training and onboarding for incoming office staff.
Shift Manager
Foxs Pizza
01.2020 - 09.2023
- Managed daily cash intake by counting out registers and tabulating profits.
- Communicated with other shift managers to facilitate continuum of customer service.
- Directed and led employees and team members on effective operations, methods and procedures.
- Taught staff upselling techniques to meet revenue targets.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Delivered tactful discussions and diplomacy when responding to escalating situations.
- Answered phone calls to assist customers with questions and orders.
- Built and maintained productive relationships with employees.
Education
International Business Management
University of Alabama At Birmingham
Birmingham, AL05.2026
Skills
- Administrative Support
- Office Management
- Strong Problem Solver
- Schedule & calendar planning
- Customer Service-Oriented
- Excel spreadsheets
Certification
- Serve Safe Management Certified - 2023
Timeline
Executive Assistant
Southern Skies Dermatology
09.2023 - Current
Shift Manager
Foxs Pizza
01.2020 - 09.2023
International Business Management
University of Alabama At Birmingham
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