Ivy Nagle
Albany,Oregon
Summary
I have been in management for over a total of 3 years overseeing Sales Goals, Organizational Goals, Computer Proficiency, Time and Budget Management, and an overall focus on Customer Service. I multitask and prioritize in fast-paced retail environments.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
8
8
years of professional experience
Work History
Customer Assistant Manager
Old Navy
10.2024 - Current
- Supervised a team of employees to optimize workflow through both excel worksheets and in person coaching to improve efficiency.
- Managed all aspects of back of house operations, including; shipment processing, inventory management, overall organization of stockroom, maintaining stockroom levels, and performing regular audits.
- Skilled in cash handling including preparing the store for daily operations by counting money and opening cash registers.
- Knowledge of managerial responsibilities, including payroll processing, accuracy in timesheet entries, and resolving variations.
- Maintained organized merchandise displays to enhance the shopping experience.
- Collaborated with team members to ensure efficient store operations and customer satisfaction.
- Participated in inventory management tasks, including restocking shelves and conducting counts.
- Trained new staff on store policies, customer service techniques, and operational procedures.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Cake Decorator / Management
Market of Choice
01.2023 - 11.2024
- Utilized artistic skills to create visually appealing and customized decorations
- Maintained a high standard of quality and consistency in all decorated baked goods.
- Adhered to food safety and hygiene regulations, ensuring a clean and organized work environment.
- Interacted with customers to understand their preferences and provided personalized orders.
- Created effective communication between customers and the decorators, accurately detailing customer requests and specifications.
- Demonstrated extreme attention to detail in order processing to guarantee the fulfillment of customer expectations.Worked with customers to understand their specific cake requirements, ensuring a personalized and satisfactory experience.
- Found alternate phrasing to get the customers order correct.
- Received positive feedback from customers for great customer service skills.
- Resolved customer inquiries, concerns, and issues in a professional and timely manner, maintaining high customer satisfaction levels.Managed a high volume of cake orders, ensuring each order was processed promptly and accurately.
Supervisor
Rite Aid
01.2023 - 10.2024
- Managed and led a team to close the store.
- Inventory Management by ordering and anticipating the future demand of items.
- Implemented training of ongoing customer service and specific medical product knowledge.
- Supervised daily store operations and ensured adherence to company policies.
- Scheduled staff shifts to ensure optimal coverage during peak hours.
- Monitored compliance with health and safety regulations in the workplace.
Store Closer and Leadership
Target
Albany
05.2018 - 01.2022
- Responsible for closing the store smoothly.
- Assisted with closing registers and handling cash, finishing merchandising and controlled guest interactions.
- Trained other staff to meet the expectations held by the company.
- Performed actions quickly and accurately to help support the flow of store needs.
Skills
- Sales Goals
- Organizational Goals
- Computer Proficiency
- Time Management
- Budget Management
- Customer Service
- Multitasking
- Prioritization
- Fast-paced Retail Environment
- Inventory management
- Staff training
- Operational efficiency
Timeline
Customer Assistant Manager
Old Navy
10.2024 - Current
Supervisor
Rite Aid
01.2023 - 10.2024
Cake Decorator / Management
Market of Choice
01.2023 - 11.2024
Store Closer and Leadership
Target
05.2018 - 01.2022