Ivy Pham
Garland,TX
Summary
Dynamic server with extensive experience in high-volume restaurant environments, recognized for delivering exceptional guest service and fostering strong professional relationships with team members as well as customers. Demonstrates expertise in communication, adaptability, and teamwork to meet diverse customer needs while consistently achieving high satisfaction levels. Dedicated to enhancing the dining experience and committed to exceeding customer expectations.
Overview
3
3
years of professional experience
Work History
Server
The Crab Station
Dallas, TX
02.2024 - Current
- Presented menus and answered questions regarding items.
- Cleaned tables and chairs to prepare dining area for next customers.
- Prepared drinks according to standard recipes.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Assisted in training new servers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided excellent customer service to ensure satisfaction.
- Handled phone orders, delivery orders, and to go orders
Shift Supervisor
Smoothie King
Richardson, TX
09.2022 - 01.2025
- Trained new employees on company policies and procedures.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Conducted weekly inventory of supplies and food items.
- Addressed any issues that arose during the shift in a proactive manner.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Accurately handled cash and card transactions.
- Managed food prep tasks, efficiently organizing work to handle peak periods without delays.
Server
PhoZone
Sachse, TX
01.2023 - 01.2024
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
Food Handlers Certification -
Food Industry Training
Texas04-2025
TABC Seller Training Certification -
Texas Alcoholic Beverage Commission
Texas03-2024
High School Diploma -
Naaman Forest High School
Garland06-2023
Skills
- Exceptional customer service
- Time management
- Multitasking
- Problem solving
- Organizational skills
- Strong work ethic
- Adaptability and flexibility
- Team player
References
References available upon request.
Timeline
Server
The Crab Station
02.2024 - Current
Server
PhoZone
01.2023 - 01.2024
Shift Supervisor
Smoothie King
09.2022 - 01.2025
Food Handlers Certification -
Food Industry Training
TABC Seller Training Certification -
Texas Alcoholic Beverage Commission
High School Diploma -
Naaman Forest High School
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