Ivy Quinn
SPRINGFIELD,Missouri
Summary
Detail-oriented banquet server with a strong record in order accuracy and customer service. Skilled in timely food delivery and effective communication, ensuring guest satisfaction during events.
Overview
18
18
years of professional experience
Work History
Banquet Server
White River Conference Center-Bass Pro
Springfield, MO
11.2018 - Current
- Set up banquet tables and chairs according to event specifications.
- Delivered food and beverages to guests efficiently during events.
- Collaborated with kitchen staff to ensure timely food service.
- Assisted in serving meals and beverages to large groups of attendees.
- Responded promptly to guest inquiries and requests during events.
- Assisted in event teardown, including cleaning and resetting the space.
- Provided prompt, friendly service to all guests during banquets or catered events.
Rural Mail Carrier
United States Postal Service, USPS
Springfield, MO
02.2015 - 01.2018
- Sorted and organized mail for timely distribution each day.
- Communicated with customers regarding delivery schedules and postal services.
- Adhered to safety protocols while driving in various weather conditions.
- Managed customer inquiries and resolved issues related to mail delivery.
- Operated vehicle in accordance with applicable laws and regulations.
- Ensured proper handling of fragile packages requiring special care.
- Provided excellent customer service while interacting with customers on route.
- Organized mail for delivery in a timely manner according to established routes and schedules.
Leveraged Service Representative
AT&T
Springfield, MO
02.2012 - 02.2015
- Identified opportunities to increase sales through cross-selling techniques.
- Explained complex terms and conditions associated with products and services in an easy-to-understand manner.
- Processed orders accurately and efficiently while adhering to company policies and procedures.
- Developed relationships with customers by understanding their needs and providing solutions.
- Provided technical support to customers experiencing difficulties using the website or mobile app.
- Ensured compliance with established security protocols when handling sensitive data.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Outbound Business
Chase Card Services
Springfield, MO
03.2008 - 02.2012
- Developed strong relationships with prospective clients through effective communication.
- Conducted outbound calls to generate leads and promote products.
- Maintained an organized database of contacts and client information.
- Called lead lists resulting from various marketing campaigns to achieve sales.
- Provided customer service support to existing clients and potential customers.
- Cold called business leaders to initiate inclusion in sales strategies.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
High School Diploma -
Hillcrest High School
Springfield05-2005
Skills
- Order accuracy
- Data handling
- Sales strategy
- Call center experience
- Conflict resolution
- Attention to detail
- Problem solving
- Team collaboration
- Sales techniques
Timeline
Banquet Server
White River Conference Center-Bass Pro
11.2018 - Current
Rural Mail Carrier
United States Postal Service, USPS
02.2015 - 01.2018
Leveraged Service Representative
AT&T
02.2012 - 02.2015
Outbound Business
Chase Card Services
03.2008 - 02.2012
High School Diploma -
Hillcrest High School