Ivy Ratledge
Peyton,CO
Summary
Accomplished Assistant Manager at Oberweis Ice Cream and Dairy Store, adept in sales monitoring and team building, significantly improved cash handling accuracy and fostered a culture of exceptional customer service. Expert in staff development and performance evaluation, driving employee engagement and operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
Oberweis Ice Cream and Dairy Store
08.2024 - 12.2024
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Shift Leader
Oberweis Ice Cream and Dairy Store
01.2023 - 06.2024
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Crew Trainer
Oberweis Ice Cream and Dairy Store
08.2022 - 01.2023
- Taught new team members correct procedures for all areas of operations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Maintained current knowledge of all team position requirements.
- Set positive example for team members by providing high-quality, efficient service.
Crew Member
Oberweis Ice Cream and Dairy Store
03.2022 - 08.2022
- Operated cash register to ring up final bill and process various forms of payment.
- Worked well with teammates and accepted coaching from management team.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
Education
High School Diploma -
Oswego High School
Oswego, IL05-2022
Skills
- Sales monitoring
- Recruiting and interviewing
- Project management
- Closing oversight
- Adaptability and flexibility
- Employee scheduling
- Staff development
- Orientation and training
- Schedule oversight
- Orientating and training
- Team building
- Employee performance evaluation
Certification
- CM - Certified Manager Certification
Timeline
Assistant Manager
Oberweis Ice Cream and Dairy Store
08.2024 - 12.2024
Shift Leader
Oberweis Ice Cream and Dairy Store
01.2023 - 06.2024
Crew Trainer
Oberweis Ice Cream and Dairy Store
08.2022 - 01.2023
Crew Member
Oberweis Ice Cream and Dairy Store
03.2022 - 08.2022
High School Diploma -
Oswego High School
Similar Profiles
Lexa StewartLexa Stewart
Crew Member at Oberweis Ice Cream and Dairy StoreCrew Member at Oberweis Ice Cream and Dairy Store
Chloe ChienChloe Chien
Fast Food Worker at Oberweis Ice Cream And Dairy StoreFast Food Worker at Oberweis Ice Cream And Dairy Store
Emma TaylorEmma Taylor
Shift Leader at Oberweis Ice Cream and Dairy StoreShift Leader at Oberweis Ice Cream and Dairy Store