Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Ivy Truong

Westminster,California

Summary

Proven Pharmacy Technician with a track record of enhancing workflow at Wal-Mart Pharmacy through meticulous medication dispensing and inventory management. Excelled in customer service, resolving issues with a blend of problem-solving and team collaboration skills. Demonstrated confidentiality adherence and boosted service quality by training peers, showcasing a commitment to excellence and efficiency.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Wal-Mart Pharmacy
09.2022 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.

Cashier

Hmart
04.2021 - 07.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

Associate of Science - Diagnostic Medical Sonography

Orange Coast College
Costa Mesa, CA
01.2027

Certificated - Pharmacy Technician

Concorde Career College
Garden Grove, CA
06.2022

Skills

  • Customer Service
  • Team Collaboration
  • Problem-solving skills
  • Confidentiality and HIPAA
  • Insurance Billing
  • Medication Dispensing
  • Drug Inventory Management
  • Processing payments

Certification

  • CPhT- Certified Pharmacy Technician - June 2022- December 2023
  • PTCB- Pharmacy Technician Certification Board - February 2023- February 2025

Languages

English
Full Professional
Vietnamese
Native or Bilingual

Timeline

Pharmacy Technician

Wal-Mart Pharmacy
09.2022 - Current

Cashier

Hmart
04.2021 - 07.2022

Associate of Science - Diagnostic Medical Sonography

Orange Coast College

Certificated - Pharmacy Technician

Concorde Career College

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Ivy Truong