Ivy Williams
Cleveland,OH
Summary
Customer-focused bartender with proven multitasking abilities and strong cash-handling skills. Experienced in fast-paced environments, effectively resolving customer concerns while fostering a welcoming atmosphere. Recognized for reliability, positive energy, and maintaining a clean, organized, and compliant workspace.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender
Club Jazzy's
Cleveland, OH
12.2024 - Current
- Prepared and served a variety of cocktails and beverages to guests.
- Engaged with customers to enhance their experience through personalized service and drink recommendations.
- Greeted customers and provided excellent customer service.
- Resolved customer complaints promptly to maintain satisfaction and a positive bar atmosphere.
- Monitored customer behavior to ensure a safe and enjoyable environment.
- Managed inventory levels and restocked supplies to ensure uninterrupted service during shifts.
- Collaborated with kitchen staff to ensure timely service for drink orders.
- Assisted in training new bartenders on drink recipes and bar procedures.
- Performed opening and closing duties including restocking supplies.
Orthodontic Clinic Manager
Case Western Reserve University
Cleveland, OH
08.2019 - Current
- Managed daily clinic operations and staff, ensuring smooth delivery of healthcare services.
- Directed daily operations, including appointment scheduling and staff assignments, to enhance clinic functionality.
- Coordinated patient scheduling and appointment management, optimizing use of electronic health records.
- Developed and implemented clinic policies and procedures for improved efficiency.
- Managed inventory of medical supplies and equipment to ensure availability.
- Facilitated communication between healthcare providers and administrative teams.
- Conducted regular assessments of clinic workflows to identify improvement areas.
- Resolved customer complaints promptly by following up on issues and taking corrective action.
Education
High School Diploma -
Cleveland School of Arts
Cleveland, OH06-2005
Skills
- Cocktail preparation
- Drink presentation
- Recipe creation
- Customer engagement
- Customer service
- Complaint resolution
- Intoxicated customer handling
- Cleanliness and sanitation
- Inventory management
- Bar setup and breakdown
- POS system operation
- Accurate cash handling
- Cash handling proficiency
- Team collaboration
- Staff training
- Quick decision making
- Alcohol awareness
- Adaptable work style
- Customer satisfaction
- Effective communication
- Bussing and serving
Certification
Alcohol Server Knowledge
Timeline
Bartender
Club Jazzy's
12.2024 - Current
Orthodontic Clinic Manager
Case Western Reserve University
08.2019 - Current
High School Diploma -
Cleveland School of Arts