IVYONNE CARTER
Allen,TX
Summary
Customer-centric Call Center Representative recognized for extraordinary service, swift issue resolution and exceeding established call-per-hour targets. Brings 3+ years of experience supporting Insurance policies Provides consistent attainment of deadlines and 100% customer retention rating.
Astute Business Owner experienced in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives.
Overview
4
4
years of professional experience
Work History
Shop Owner
Hidden Beauty Apparel
01.2023 - Current
- Completed store operational requirements by assigning tasks based upon strength, level of experience.
- Prepared annual budgets and monitored financial objectives.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Investigated customer complaints to identify cause of malfunctions.
- Retained accurate records of purchases, titles and sales.
Customer Care Specialist
SelectQuote Senior
09.2019 - 09.2022
- Cooperated with Medicare, Medicaid and private insurance providers to establish relationships and resolve billing issues.
- Handled new enrollments by entering customers' data and reviewing information.
- Responded to member questions regarding plan benefits and provisions. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered customer questions and addressed concerns resulting in reduction in customer complaints.
- Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks.
- Evaluated benefits for each caller to determine service needs and address concerns.
- Displayed strong telephone etiquette, effectively handling difficult calls. Answered questions and informed customers of current sales and promotions.
Sales Agent Representative
SelectQuote
09.2019 - 09.2022
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Used customer insights to develop innovative sales strategies to increase sales.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
GED
Skills
- Customer service excellence
- Data evaluation
- Data entry
- Medicare/Medicaid
- HIPAA
- Leadership
- Call Center Operations
- Microsoft Office expertise
- Inbound and Outbound Calling
- High-energy attitude
- Technologically savvy
Accomplishments
- Created highly effective new program that significantly impacted efficiency and improved operations.
- Consistently maintained high customer satisfaction ratings.
Timeline
Shop Owner
Hidden Beauty Apparel
01.2023 - Current
Customer Care Specialist
SelectQuote Senior
09.2019 - 09.2022
Sales Agent Representative
SelectQuote
09.2019 - 09.2022
GED
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