Iwona Pelka
New Britain,CT
Summary
Expert in organization and time management, great at enhancing customer experiences and streamlining procedures. Successfully recruited and led a customer-focused team, significantly improving productivity. Skilled in telephone communication and data entry, embodying discretion and a results-driven approach.
Overview
4
4
years of professional experience
Work History
Receptionist
ESPN
Bristol, CT
11.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Answered phone calls and directed calls accordingly.
- Corresponded with clients through email or telephone
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
Studio Manager
Elements Massage
Avon, CT
04.2020 - 11.2023
- Established a positive work environment, fostering collaboration among staff members to improve productivity and creativity.
- Coordinated daily studio operations, including scheduling, staff management and customer service.
- Supervised studio staff for timely, accurate and high-quality task completion.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Recruited, trained, and developed high-performing and a customer-focused team.
Education
Working Towards An Associate Degree - Business Management
Tunxis Community College
Farmington, CTSkills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
Timeline
Receptionist
ESPN
11.2023 - Current
Studio Manager
Elements Massage
04.2020 - 11.2023
Working Towards An Associate Degree - Business Management
Tunxis Community College