Iyana Crank
Irvington,NJ
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Returns Cashier
Macy’s
Short Hills, NJ
12.2024 - Current
- Assisted customers in locating replacement items or issuing store credit, providing exceptional service during the return process.
- Resolved customer disputes regarding returns, negotiating fair resolutions while adhering to company policies.
- Streamlined returns process for increased efficiency and reduced wait times.
- Balanced cash drawer at the end of each shift, ensuring accuracy in financial transactions.
- Managed high-volume return periods such as holidays and sales events, maintaining organization and efficiency under pressure.
- Collaborated with management to develop and implement effective return policies.
Sales Associate
Nautica Retail
Elizabeth, New Jersey
07.2024 - Current
- Handled customer complaints in a professional manner.
- Maintained cleanliness of store environment including floors, windows, displays.
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Organized stockroom shelves according to size, color or style.
- Assisted customers with product selection, sizing and styling.
- Developed promotional strategies to increase sales volume.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Attended weekly team meetings to review performance goals and objectives.
Crew Member
McDonald's
Newark, New Jersey
12.2022 - 01.2024
- Maintained an organized work area to ensure efficient operations.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Educated customers on menu items, product ingredients and nutritional values.
- Restocked kitchen supplies including food products and utensils.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Checked expiration dates on all products before serving them to customers.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Packed fast food products in approved containers, cups, and bags.
Education
High School Diploma -
Irvington High School
Irvington, NJ06-2024
Skills
- Sales Development
- Time Management
- Listening Skills
- Stocking and Receiving
- Problem-Solving
- Cash Handling
- Fitting room maintenance
- Reading comprehension skills
- Multi-tasking strength
- Customer Service
- Teamwork and Collaboration
- Store Opening and Closing
- Verbal/written communication
- Cleaning
- Cleaning and organization
- Friendly Communication
- Teamwork and Communication
- Time management skills
- Order Taking
- Credit and cash transactions
Timeline
Returns Cashier
Macy’s
12.2024 - Current
Sales Associate
Nautica Retail
07.2024 - Current
Crew Member
McDonald's
12.2022 - 01.2024
High School Diploma -
Irvington High School