Iyana Everette
NC
Summary
- 4+ years of experience in remote work environments. record of successfully managing projects, fostering collaboration, and delivering results.
- 5+ years of experience in customer service skilled in handling a wide range of customer inquiries, resolving issues efficiently, and ensuring customer satisfaction
- 2+ years of progressive leadership experience
Overview
5
5
years of professional experience
Work History
Substitute Teacher, K-12
ESS
, NC
04.2024 - Current
- Assisted with classroom instruction, following lesson plans and providing additional support to students.
- Monitored classrooms, ensuring that all students were safe and adhering to school rules.
- Utilized technology-based learning tools to enhance classroom instruction.
- Integrated educational software programs into daily lesson plans to enhance student learning outcomes.
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
- Maintained accurate records of student performance, attendance, and behavior.
- Monitored student progress throughout the day.
- Followed established lesson plans to continue learning trajectory.
- Took attendance and maintained attendance records during period as substitute.
Sales Manager
Buddy's Home Furnishings
Hybrid, NC
12.2023 - 03.2024
- Acquire and Maintain Customers
- Compliance with all applicable federal, state and local statutes
- Meeting company standards for quality, customer service and safety
- Meeting sales and revenue goals, implementing marketing and growth plans
- Provide a safe, clean environment for customers and associates
- Store Management
- Train and develop associates
- All other duties deemed necessary for effective store management
- Decipher, prepare and review financial statements and store reports
- Ensure adequate availability of merchandise at all times
- Fill out paperwork for submission to corporate support
- Follow monthly marketing plans
- Implement sales and marketing programs
- Maintain company vehicles within safe operating standards
- Managing inventory and cash assets
- Prepare daily work schedules, assign tasks, evaluate employee performance; discipline, enforce company policy and terminate when appropriate
- Recruit, hire, and train to ensure efficient operations
- Set goals and conduct weekly staff meetings.
DVSS Team-lead Agent
Sykes
Remote
01.2019 - 01.2021
- Worked on multiple systems updating
- Added and removing information from contracts
- Make adjustment to the contracts
- Used all MS applications for reports and data entries
- Troubleshoot own equipment
- Organizing and maintaining records
- Performing data entry task in a timely manner and efficient matter
- Assisting with data management and analyze as needed.
Wireless Support Specialist
T-Roc
Hybrid, NC
01.2019 - 01.2019
- Solved problems with customer products and services to provide better understanding for the customer to help the decision-making process
- Used MS Excel to have an excellent understanding of services, reports, and raw data access
- Prepared action plans and schedules to identify specific wireless problems to ensure customer satisfaction
- Followed-up on new leads and referrals resulting from field activity to better create preventive actions to resolve an issue
- Prepared a variety of status reports, activity reports, closing reports, and follow-up reports.
Education
Bachelor of Science – Information Technology and Networking - Computer Science
DeVry University – Online
Skills
- Microsoft Excel
- Microsoft Word
- Data Entry
- Customer Service
- Problem Solving
- Attention to Detail
- Time Management and Organizational
- Multi-tasking
- Administrative Skills
- Excellent Communication Skill
- Remote Experience
- Clear Communication
- Windows 10
- People Management
- Call Center Operations
- Data Analysis
- Multitasking
- Management
- Citrix
- Performance monitoring
- Complaint resolution
- Marketing knowledge
- Client Service
- Technical Support
- Client Support
- Overseeing Daily Activities
- Evaluating Employee Work
Timeline
Substitute Teacher, K-12
ESS
04.2024 - Current
Sales Manager
Buddy's Home Furnishings
12.2023 - 03.2024
DVSS Team-lead Agent
Sykes
01.2019 - 01.2021
Wireless Support Specialist
T-Roc
01.2019 - 01.2019
Bachelor of Science – Information Technology and Networking - Computer Science
DeVry University – Online
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