Iyana Ramos-Velazquez
Carlsbad,CA
Summary
Motivated and dependable professional with a strong focus on cleanliness, teamwork, and exceptional client care. Known for maintaining a positive and friendly attitude while contributing to a collaborative and efficient work environment. Driven to deliver high-quality service, support team success, and ensure every client and team member feels valued and well cared for.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Licenced Dual Esthetician
Sugared And Bronzed
La Jolla, CA
11.2024 - Current
- Cross-trained in spray tanning and sugaring, allowing me to remain flexible and effectively support the team wherever needed.
- Monitored and upheld cleanliness standards set by S+B to support operational efficiency and hygiene compliance.
- Consistently delivered exceptional customer service, maintaining client satisfaction and achieving a 90 NPS each quarter.
- Assisted new team members in navigating roles by answering questions and offering resources.
- Identified customer preferences to effectively upsell relevant products and memberships, enhancing overall customer satisfaction.
Pilates Instructor
Cays Yoga and Pilates
Coronado, California
04.2025 - 09.2025
- Instructed group Pilates classes, focusing on proper technique and alignment.
- Lead in organizing studio events to promote wellness and community engagement.
- Provided feedback to clients, helping them improve their practice and achieve goals.
- Maintained a clean and organized studio environment for optimal client experience.
- Collaborated with colleagues to enhance class offerings and promote teamwork.
Shift Leader
Board and Brew
Poway, California
08.2022 - 09.2024
- Trained new staff on customer service protocols and menu knowledge.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Checked catering orders for quality and completeness.
- Managed sanitation processes for dining spaces, restrooms, kitchen equipment, and floors to uphold health and safety standards for customers and staff.
- Executed end-of-shift cash counting procedures to ensure accurate financial reporting.
Education
Licensed Esthetician - Esthetics
Bellus Academy
Poway, CA04-2023
Coronado High
Coronado, CASkills
- Team leadership
- Hygiene standards
- Multitasking and organization
- Consistent sales goal achievement
- Business advertisement
- Wellness coaching
- Employee training
Accomplishments
- Consistently exceeded quarterly performance goals since hired at Sugared+Bronzed, maintaining and finishing each quarter with a 90+ NPS.
- Awarded Instructor of the Month for three consecutive months at Cays Yoga & Pilates
- Maintained a 5-star client rating at Cays Yoga and Pilates for quality instruction, professionalism, and client care.
Certification
Certified Licensed Esthetician
Certified Pilates Instructor
Timeline
Pilates Instructor
Cays Yoga and Pilates
04.2025 - 09.2025
Licenced Dual Esthetician
Sugared And Bronzed
11.2024 - Current
Shift Leader
Board and Brew
08.2022 - 09.2024
Coronado High
Licensed Esthetician - Esthetics
Bellus Academy
References
Name: Paige Kirk
Title: Store Director
Phone: (909) 470-1299
Company: Sugared and Bronzed
Name: Madison Chapman
Title: Owner
Phone: (619)-410-9769
Company: Cays Yoga and Pilates
Name: Marbella Ryan
Title: Manager
Phone: (619)-381-3700
Company: Cays Yoga and Pilates
Name: Andy Ramirez
Title: General Manager
Phone: 619-552-5182
Company: Board and Brew