Iyanah Loadholt
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. In addition, I've worked on mastering being a successful Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. By doing so, this Enhances customer experiences by implying service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Novartis Pharmaceutical RSOC Associate
Securitas Security Services USA
06.2023 - Current
- Served as initial contact for campus visitors and provided directions to specific buildings, events, emergencies and etc.
- Conducted regular campus security patrols and handled incidents promptly to maintain overall safety for staff and visitors.
- Participated in ongoing training and professional development programs to maintain updated knowledge of security procedures and technologies.
- Assisted with fire, hazardous material and active-shooter on-campus drills.
- Documented safety and security incidents using preset guidelines and methods.
GSOC Operator
Allied Universal Security Services
01.2021 - 04.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to emergency situations to assess and deflect issues.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment by contacting appropriate parties when neede to especially in an airport environment.
Delivery Driver
Amazon
10.2020 - 01.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
TCNA
Allaire Rehab And Nursing
03.2020 - 10.2020
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Cashier
Walmart
12.2019 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Barringer Arts High School
Newark, NJ06.2019
Skills
- Good Telephone Etiquette
- Microsoft Internet Explorer
- Administrative Support
- Speaking
- Staff Training
- Report Preparation
- Strong Analytical and Problem-Solving Skills
- Typing Proficiency
- De-Escalation Techniques
- Superb Surveillance Skills
- Drive Vehicles
- Collaborate with Law Enforcement
- Control Crowd
- Perimeter Patrol
- Judgment and Decision-Making
Certification
- SORAS - 2020 until current
Timeline
Novartis Pharmaceutical RSOC Associate
Securitas Security Services USA
06.2023 - Current
GSOC Operator
Allied Universal Security Services
01.2021 - 04.2023
Delivery Driver
Amazon
10.2020 - 01.2021
TCNA
Allaire Rehab And Nursing
03.2020 - 10.2020
Cashier
Walmart
12.2019 - 03.2020
High School Diploma -
Barringer Arts High School
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