IYANI SMITH
Austin,TX
Summary
Dynamic professional with a proven track record at Target, excelling in customer service and problem resolution. Adept at efficiently handling complaints and enhancing guest satisfaction. Skilled in payment processing and data entry, with a strong ability to collaborate within teams to achieve results and improve overall shopping experiences.
Overview
4
4
years of professional experience
Work History
Kennel Technician
Austin Dogtown
Austin, Texas
06.2025 - Current
- Provided daily care and monitoring of animals, including feeding, watering, cleaning cages and administering medications.
- Performed minor grooming services such as brushing fur coats and trimming nails.
- Communicated with pet owners about care protocols and concerns.
Cashier & Customer Service
Ross
Houston, Texas
06.2024 - 05.2025
- Worked proficiently in a fast-paced environment.
- Accurately operated the cash register to process customer payments.
- Provided excellent customer service to enhance shopping experience.
- Answered customer inquiries regarding store policies and products.
- Issued receipts, refunds, credits or change due to customers.
Guest Advocate
Target
Houston, Texas
04.2021 - 11.2023
- Welcomed guests on arrival, displaying a professional and friendly approach.
- Cross-trained and backed up in almost every area of the store, including, but not limited to, food service, restocking, beauty, and early morning crew.
- Resolved guest complaints efficiently and ensured satisfaction throughout the shopping experience.
Education
Bachelor of Science - Aquatic Biology
Texas State University
San Marcos, TX05.2027
High School Diploma -
Mayde Creek High School
Houston, TX05.2023
Skills
- Problem resolution
- Team collaboration
- Customer service
- Data entry
- Payment processing
- Verbal and written communication
- Complaint handling
- POS systems expert
Timeline
Kennel Technician
Austin Dogtown
06.2025 - Current
Cashier & Customer Service
Ross
06.2024 - 05.2025
Guest Advocate
Target
04.2021 - 11.2023
Bachelor of Science - Aquatic Biology
Texas State University
High School Diploma -
Mayde Creek High School