Adrene Maloy
Dallas,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
4
4
years of professional experience
Work History
Kennel Technician
K9-Culture
Carrollton, TX
02.2024 - 04.2024
- Provided daily care and monitoring of animals, including feeding, watering, cleaning cages and administering medications.
- Ensured cleanliness of kennels through regular sanitizing and disinfecting protocols.
- Monitored animals for signs of illness or distress and reported to supervisor immediately.
Customer Service Rep.
Willis Towers Watson
Richardson
07.2021 - 01.2024
- Assisted Medicare eligible participants nationwide by providing support and answering inquiries regarding Health Reimbursement accounts.
- Engaged in customer discussions to understand requirements, resolve concerns, and provide information on products
- Effectively and empathetically communicate the costs and benefits of reimbursement option over the phone
- Provided personalized assistance and support to develop strong relationships with customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Contactor
Dallas Morning News
Dallas
03.2020 - 07.2022
- Loaded newspapers onto vehicle, drove to assigned routes, and ensured timely delivery to esteemed customers.
- Streamlined order system to boost accuracy of documentation and minimize delivery errors
- Initiated development of a tracking system that boosted on-time delivery performance from 80% to 99%
- Ensured product reached correct destination by diligently verifying delivery addresses.
Education
Mesquite Academy High School
Some College (No Degree) - Psychology
Post University
Waterbury, CTSkills
- Customer Service
- Detail-Oriented
- Excellent Time Management
- Microsoft Office Suite
- Spot Spelling and Grammar Errors
- Data Entry
- Problem Resolution
- Animal Training
- Safety control
- Medication Administration
- Problem-solving abilities
- Multitasking
References
References available upon request.
Timeline
Kennel Technician
K9-Culture
02.2024 - 04.2024
Customer Service Rep.
Willis Towers Watson
07.2021 - 01.2024
Contactor
Dallas Morning News
03.2020 - 07.2022
Mesquite Academy High School
Some College (No Degree) - Psychology
Post University